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Fraud Investigation Specialist I

Fraud Investigation Specialist I

Super DispatchWashington, DC, US
1 day ago
Job type
  • Full-time
Job description

Fraud Investigations Specialist I

Super Dispatch is seeking a Fraud Investigations Specialist I to help identify, investigate, and prevent fraudulent activity.

Super Dispatch is a 100% distributed team so this role can be done anywhere in the US.

About You

As a Fraud Investigation Specialist I, you will handle complex fraud cases, lead investigations into high-severity incidents, and play a proactive role in fraud prevention. You will analyze patterns, collaborate cross-functionally, and recommend policy and product improvements. You'll also lead post-mortem's on major fraud events and contribute to fraud awareness across the company.

Why Super Dispatch

At Super Dispatch, we're not just changing the game - we're creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.

Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Super Loadboard, are designed with one goal in mind : making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.

From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.

Welcome to Super Dispatch, where the future of auto transport is already a reality.

What You'll Do

Investigation & Analysis

  • Lead in-depth investigations into fraud allegations (e.g., stolen vehicles, double brokering, payment disputes, identity theft, load theft, suspicious activity).
  • Identify root causes such as unauthorized access, compromised accounts, unauthorized sub-brokering, or deliberate misuse of valid accounts.
  • Collect, document, and preserve evidence following company and legal standards.
  • Lead post-mortems on high-impact cases and recommend systemic improvements.

Fraud Prevention

  • Monitor and detect suspicious activity in real time.
  • Provide recommendations to improve fraud prevention controls and detection systems.
  • Partner with Product, Trust & Safety, and Compliance to strengthen anti-fraud protections.

    • Collaboration & Reporting

  • Prepare clear reports on fraud findings, case resolutions, and emerging trends.
  • Contribute to monthly fraud reporting and leadership updates.
  • Provide fraud-awareness training and guidance to internal teams.

    • What We're Looking For

    Required

  • 2+ years of fraud investigation, compliance, or risk management experience (preferably in logistics or marketplaces).
  • Strong investigative, analytical, and critical-thinking skills.
  • Excellent communication skills (written, verbal, cross-functional).

    • Preferred

  • Experience with load boards, dispatch systems, or carrier / shipper operations.
  • Knowledge of fraud schemes in logistics, transportation, or payments.
  • Certified Fraud Examiner (CFE) or similar credential.

    • What We Offer

  • Great Culture - We strive for transparency and you'll work with like-minded highly motivated people excited about solving complex problems.
  • Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company.
  • Retirement - We provide both Stock Options and 401K with a company match.
  • Remote First Culture - We're a 100% distributed team!
  • Gym / Wellness Stipend - We provide a monthly stipend for gym memberships ($50 / mo).
  • Generous Time Off - Flex PTO policy so you can take the time you need, when you need it as well as 6-12 weeks paid paternity leave.
  • Great Gear - we'll set you up for success with the latest tech and help you outfit your home office. And, a free Spotify premium account!

    • Location Requirement : This position is only open to candidates located within the United States.

    Citizenship Requirement : Due to the nature of the work and applicable federal regulations, candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process.

    Does this sound like you? We'd love to hear from you if so.

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    Fraud Specialist • Washington, DC, US