Team Member (Charley's Cheesesteak)

Job Description

Job Description

At Charleys Cheesesteaks , a Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Charleys Cheesesteaks Team Member :

Key Responsibilities :

• Customer Service :
• Greet customers warmly and in a friendly manner.
• Take customer orders, accurately entering them into the system.
• Make recommendations for menu items and upsell products (such as sides, drinks, or dessert).
• Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience.
• Serve food and drinks to customers at the counter or at their table, as needed.
• Food Preparation :
• Prepare and cook food items according to Charleys' standards, ensuring consistency and quality.
• Ensure all food items are cooked to the proper temperature and garnished appropriately.
• Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines.
• Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices.
• Cash Register and Payment Handling :
• Operate the cash register, handle transactions, and process payments (cash, credit / debit).
• Give correct change and receipts to customers.
• Maintain accuracy in cash handling and register operations.
• Maintain Cleanliness :
• Ensure the dining area, kitchen, and restrooms are clean and organized.
• Regularly clean and sanitize food preparation surfaces, utensils, and equipment.
• Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed.
• Teamwork :
• Work closely with other team members to ensure orders are prepared and served efficiently.
• Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods.
• Assist with training new employees and providing support as needed.
• Inventory and Stocking :
• Assist with inventory management and stock control.
• Notify management of low stock or supplies and help with restocking inventory items.
• Adhere to Health & Safety Standards :
• Follow all food safety and health regulations, including handling food, cleaning, and storage.
• Wear the required uniform and follow any personal hygiene standards as outlined by the company.
• Follow all workplace safety guidelines to ensure a safe environment for yourself and your team.

Qualifications and Skills :

Physical Requirements :

Schedule Flexibility :

Additional Information :