Customer Service Agent

A company is looking for a Customer Care Executive.

Key Responsibilities

Answer inbound calls professionally and schedule / reschedule C&P exam appointments

Provide support related to the program process and assist with the Veteran-facing portal

Document interactions accurately in the CRM and adhere to established guidelines and policies

Required Qualifications

Education : High school diploma or GED required (Associate's degree preferred)

Experience : 2-3 years of customer service experience, preferably in a contact center

Language : Ability to read and speak English clearly and fluently