Product Operations Director, Event Programming

Product Operations Director, Event Programming

In this role as Product Operations Director Event Programming, you will be responsible for ensuring the successful and scalable rollout of the event programming product suitecentered around TM1 Eventsto both clients and internal users, minimizing friction throughout the adoption process.

You will become the global subject matter expert for a defined set of event programming products by deepening your understanding of event programming practices and processes, and by facilitating collaboration among a network of regional and platform experts.

As new features and products are introduced, you will play a key role in the user acceptance testing process, identifying friction points and gathering feedback. You will also be accountable for capturing enhancement opportunities and user requests, and for driving a structured feedback loop into Product and Engineering teams. This is a hands-on role, that will require a mix of strategic thinking, product mastering, operational and business acumen and client facing expertise.

You will collaborate with a broad community of Product Operations professionals across platforms, regions, and markets to understand how event programming products integrate with the wider product ecosystem. Equally important, you will maintain ongoing engagement with Product Management, Engineering, Product Support, Core Operations, and Event Programming Support to influence product roadmaps and anticipate go-to-market efforts.

The following attributes determine how the role will be carried out and are required to be a success :

• Carefully weighs the impact of a broad range or related issues or factors to prioritize action and allocate resources accordingly
• Makes high quality decision in a timely manner, considering the immediate and long-term consequences of decisions.
• Asks appropriate questions to ensure full understanding, to generate new ideas and innovative solutions.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organises time effectively, ensuring there is appropriate time to plan for future needs, maximising the use of available resources.
• Clearly conveys goals and expectations to others; steps forward to confront difficult issues.
• Paves the way for change, diminishes fear and persuades others to let go of resistance.
• Demonstrates ethical behaviours.
• Not accept the status quo, working with a sense of urgency to deliver better results
• Relationship Management & Collaboration : building and fostering strong trust-based relationships with clients and internal partners across the organization. Ability to network effectively up, down and across the business.
• Intuitive and empathetic

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.