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Enterprise Project Manager (CRM) - Executive

Enterprise Project Manager (CRM) - Executive

ExecRecruitmentColumbia, SC, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • Enterprise Project Manager (CRM) - Executive Location :  Columbia, SC Overview : The CRM Consultant will play a crucial role in helping the organization enhance customer relationships and optimize business processes through the effective use of CRM (Customer Relationship Management) software.
  • This individual will assess business needs, design tailored CRM solutions, and ensure systems are implemented and adopted successfully to drive organizational goals.

Key Responsibilities :

  • Evaluate business needs, workflows, and customer engagement processes to identify CRM requirements and opportunities for improvement.
  • Design, configure, and implement CRM systems that align with the organization’s goals and operational structure.
  • Develop and document Standard Operating Procedures (SOPs) and training materials to ensure staff adoption and consistent CRM usage.
  • Create and execute CRM strategies that improve customer relationships, data management, and business productivity.
  • Collaborate closely with sales, marketing, and customer service teams to ensure CRM tools support their activities and objectives.
  • Monitor and analyze CRM system performance, providing recommendations and adjustments to optimize effectiveness.
  • Prepare reports and insights for leadership and key stakeholders on CRM performance, user adoption, and ROI.
  • Stay up to date on CRM technology trends and emerging tools to recommend improvements and innovations.
  • Assist with CRM vendor selection, evaluation, and implementation processes when introducing new platforms or upgrades.

    • Qualifications & Skills :

  • Proven experience implementing and managing CRM platforms, ideally across multiple industries.
  • Strong understanding of sales, marketing, and customer service best practices.
  • Hands-on experience with Microsoft Dynamics 365 and Salesforce CRM.
  • Knowledge of software selection methodologies and CRM integration strategies.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Ability to translate business requirements into functional CRM solutions.

    • Preferred Qualifications :

  • Bachelor’s degree in Business, Information Systems, Marketing, or a related field.
  • CRM certification (e.g., Salesforce Certified Consultant, Microsoft Dynamics 365 Functional Consultant) is a plus.

    • Benefits at IntelliBee Long-Term Stability :

  • Join us on a multi-year opportunities with room to grow.

    • Comprehensive Health Coverage :

  • Access quality healthcare benefits to keep you and your family well.

    • Future Planning :

  • Enroll in our 401(k) program and invest in your financial security.

    • GC Assistance :

  • We support immediate Green Card processing, if required.

    • Please apply on our secured job site at <

  • / / intellibee.my.salesforce-sites.com / apps / jobs?id=a0AUU000004JrmH2AS>

    • or email careers@intellibee.com Powered by JazzHR

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    Enterprise Project Manager • Columbia, SC, US