Talent.com
Experienced Dispatcher – Customer Service Rep

Experienced Dispatcher – Customer Service Rep

Empowered Global Inc.Naples, FL, USA
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Are you looking for a workplace where you feel valued, supported, and part of a true team? At Empowered Global , we don't just offer jobs-we build careers . We are a locally owned electrical contractor specializing in generators, residential service work, and remodels , and we stand behind our work with integrity and professionalism . When you join us, you become part of a tight-knit team that cares about your success and wants to see you grow!

Location : North Naples, FL

Schedule : Monday - Friday, 8 : 00 AM - 5 : 00 PM Monday through Thursday and 8 : 00 AM - 3 : 00 PM on Friday

Pay : $19.00 - $23.00 per hour (based on experience)

Why You'll Love Working Here :

  • Competitive Benefits Package - Medical, dental, vision, retirement plan with up to 3% company match
  • Paid Time Off & Holidays - Because work-life balance matters
  • Fun Team Culture - We host company outings every six months ! Think Christmas parties, spa days, fishing trips, escape rooms, axe throwing, and more!
  • Growth Opportunities - We invest in our employees and want to see you succeed
  • A Company with Integrity - Our core values are Empower, Integrity, Professionalism, Leadership, and Service -you can be proud to be part of a company that stands behind its reputation

What You'll Be Doing :

  • Answering and handling incoming phone calls with professionalism and a positive attitude
  • Scheduling service appointments efficiently
  • Present maintenance agreements and 10-year extended warranty options to clients in a consultative, customer-focused manner.
  • Assisting with administrative tasks to keep the office running smoothly
  • Providing top-tier customer service to our clients
  • Collection of payments
  • Renewing membership contracts
  • Following up with installation leads
  • Monitor jobs for return trips
  • Monitor Kohler Management Pro app for any shutdowns

    • What We're Looking For :

  • At least 1 year of customer service and scheduling experience
  • Strong written and verbal communication skills in English
  • A motivated team player who thrives in a collaborative environment
  • Highly organized & detail oriented with the ability to multi-task
  • Proficiency in MS Office (Word, Excel, Outlook)
  • High school diploma or GED

    • Bonus Points If You Have :

  • Experience with Service Titan software
  • Knowledge of the local service area (Bonita Springs, Naples, Estero)

    • If you're ready to work in a supportive, team-oriented environment where you're empowered to grow , we'd love to hear from you!

    Apply today and start your journey with Empowered Global!

    Create a job alert for this search

    Customer Service Rep • Naples, FL, USA