Job Summary :
Dexian is seeking a Tour Guide / Visitor Relations for an opportunity with a client located in Mukilteo, WA.
Responsibilities :
- Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
- Actively creates exceptional experiences for a diverse audience
- Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
- Memorizes and delivers extensive scripted material and approved messaging to guests
- Actively incorporates script updates and new content as required
- Practices continuous learning with supplemental material and Boeing Company news
- Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
- Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
- Assists visitors with general building way finding and services at both Future of Flight and Everett Factory sites
- Learns gallery and exhibit content and actively engages with visitors to share information accurately
- Facilitates interactive experiences with general public, groups and event guests
- Proactively addresses and / or reports safety issues or concerns
- Assists with evacuating guests during emergencies and implements safety training practices as needed
- Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations
- Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require
- Completes mandatory training assignments in a timely manner and participates actively in team training and meetings
- Other duties as assigned
Requirements :
1 or more years' related work experience in a role which required strong customer service and communication skillsExperience with a role that requires presenting, training, teaching, or acting in a client facing environmentExperience working in a team environmentProven reliability, punctuality and regular attendanceFlexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidaysMust be able to work in standing or walking positions for up to six (6) hours per shiftSix months' experience giving public tours and / or public speakingSix months' experience with technology related to events, exhibits, or POSProficient with Microsoft Office toolsEducation / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate+2 years' related work, Bachelor, etc.)Ability to Perform the Following Requirements :
Current required schedule : Thursday through Monday, 100% onsite.Punctual attendance and compliance with daily team rotation and break schedulesAbility to speak intermittently for 90 minutes at a time, 3-4 times dailyProfessional written and verbal communication skills, information retention skillsFrequent walking on various surfaces and standingOccasional stair climbing / descentOccasional to frequent sittingOccasional grasping / handling and keyboarding / mouse useLimited lifting, reaching, carrying, pushing / pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twistingAbility to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipmentTraining and Competency Requirements :
Successful training completion is a contingency of employmentEngages customers proactively. Creates a positive impression of The Company, reflecting values in all activities and in all contact with the publicMemorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as requiredProficient with gallery and exhibit content and actively engages with visitors to share information accuratelyFacilitates interactive experiences with general public, groups and event guests as requestedProactively addresses and / or reports safety issues or concernsUses good judgment and teamwork to collaborative effectively on staffing coverage and rotationsCompletes mandatory training assignments in a timely manner, and participates actively in team training and meetingsComplete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Company Brand Experience policies and proceduresIs gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focusProficient with ticketing system and functions, and other locations as trained and assignedDress Code :
Business casual appearance standardsFootwear must meet factory safety requirementsEducation / Experience : Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate).
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
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Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.