Product Operations Associate

ETS Job Opportunity

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE, and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities : PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

Position Summary : Contributes to the creation of the work plan and executes the day-to-day operations of the Skills for the Future and Mastery Transcript Consortium business, based on the direction provided by Executive Director of Programs.

Responsibilities

End-to-End Operations Management & Delivery :

• Supports execution against the product work plan objectives for assigned programs.
• Serve as the go-to resource for solving operational and technical challenges across platforms, while also managing logistics for travel, conferences, and team scheduling.
• Maintain and update critical data systems (primarily Salesforce) to ensure accurate client records, clean contact lists, and smooth onboarding and communications.
• Lead and support ad hoc projects that require research, attention to detail, and cross-functional collaboration to improve organizational efficiency and partner experience.
• Supports identification of product delivery improvement areas.
• Communicates and collaborates with FCEs / vendors / partners clearly and effectively.

Client Fulfillment :

Knowledge / Skills

Ability to work with cross-functional teams. Ability to provide status updates on day-to-day operations. Ability to understand client needs and ensure that ETS is meeting those expectations. Demonstrated understanding of product operational needs. Exceptional organizational and time-management skills. Familiarity with tools such as Salesforce, Microsoft 365 (especially SharePoint), Zoom, Mailchimp, and DocuSign is a plus. Ability to work independently and handle multiple priorities. Strong written and verbal communication skills. Experience with data entry, document management, and logistics coordination is a bonus. Adheres to ethical standards and comply with the laws and regulations applicable to the job function.

Education / Experience

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. 1+ years of experience in administrative or project management support.

COVID-19 Requirements : ETS requires all new hires to either certify that they have been fully vaccinated or request and obtain an exemption due to medical or religious reasons by their start date.

EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of Women and Minorities. EDUCATIONAL TESTING SERVICE is an Equal Opportunity and Affirmative Action Employer of protected Veterans and Individuals with Disabilities. EDUCATIONAL TESTING SERVICE is a Drug-free workplace.

ETS is mission driven and action oriented. We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning. We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.