Automotive Call Center Representative / BDC

Description:

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information by providing exceptional service, meeting their individual needs and exceeding their expectations.

Requirements:

Responsibilities

• Inbound and outbound call center where you will be speaking with our customers who are in need of purchasing a new or used vehicle
• Answer questions
• Schedule Appointments

Qualifications

• Experienced (at least one year) in a Call Center Environment
• Follow up with leads and from all touchpoints including dealer portal, DMS, CRM system, and website
• Able to work full time, punctual, and have a record of excellent attendance.
• A highly driven and self-motivated individual ready to work in a fast-paced and energetic call center
• An ambitious professional looking for opportunity and career advancement
• Hardworking, sharp, well-spoken, professional, and love challenges
• Connecting and building client relationships to get the job done
• Flexible and adaptable, learns and reacts quickly in a fast paced environment; able to multitask