Clinical Director, Clinical Care Model Design and Quality

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

We are seeking a visionary Clinical Director, Mental Health Clinical Care Model Design and Qualitymental health clinician to lead our strategic initiatives in clinical care model design, quality improvement, and patient safety. This role will be instrumental in shaping the future of virtual mental health care at Teladoc Health, particularly within our U.S. Group Health Business,driving clinical excellence across our existing therapy services andseamlessly integrating mental health across our expansive ecosystem of virtual primary care, chronic condition management, urgent care, expert medical services, and more.

This is a high-impact individual contributor leadership role that requires both deep clinical expertise and strategic business acumen to navigate the rapidly evolving landscape of virtual and digital mental health, integrated care delivery, and value-based healthcare partnerships.

Essential Duties and Responsibilities

Clinical Care Model Design

• Serve as the lead for clinical care model design and optimization, in collaboration with Clinical Operations, for new and existing core mental health capabilities and services within the U.S. Group Health (USGH) business unit.

• Lead clinical workstreams to design, pilot, and scale innovative mental health models of care for integrated care delivery, particularly in virtual primary care and chronic condition management.

• Translate population health data and clinical evidence into actionable program strategies.

• Help define success metrics, monitor outcomes, and adapt strategies for sustained impact.

• Partner with leadership to align mental health strategy with enterprise clinical objectives.

Clinical Quality and Patient Safety

• Develop and refine mental health clinical quality frameworks, measures, and reportingcentered around the Institute of Medicine domains of quality: safety, effectiveness, patient-centeredness, efficiency, timeliness, and equity.

• Lead formal quality improvement (QI) projects using the Model for Improvement with a focus on process and outcome metric development and measurement,leveraging statistical process control (SPC) as applicable, particularly in advancing measurement-based care practices.

• Align and optimize quality assurance (QA) programs for ongoing and focused professional practice evaluations(OPPE/FPPE) in collaboration with integrated care delivery Medical Directors and RNs.

• Serve as the mental health clinical subject matter expert for our Patient Safety team around safety event classification and adverse event investigations and help drive action plans with cross-functional teammates.

External Engagement, Thought Leadership, Clinical Research

• Act as a clinical subject matter expert in client discussions, webinars, industry forums, and publications.

• Represent the organization externally, articulating its leadership in mental health quality and innovation.

• Collaborate with sales, marketing, and client-facing teams,joining high impact sales presentations and client business reviews, as appropriate.

• In partnership with our clinical research and data teams, participate in leading and developing compelling clinical research for our mental health programs suitable for peer-reviewed publication.

Cross-Functional Collaboration

• Work across Clinical Operations, Product Management, Data Science, Engineering, Commercial, Marketing teams, and others to integrate clinical priorities into enterprise initiatives.

Supervisory Responsibilities

No

Qualifications Expected for Position

Required Qualifications:

• Doctoral degree in psychology ormedical degree in psychiatry; active license preferred.
• Minimum 3+ years of clinical experience, including delivery of virtual mental health care.
• Track record of working in high growth virtual care, digital health, or health care technology settings and comfort level with the pace of change and level of ambiguity that often accompanies this.
• Demonstrated expertise in clinical quality improvement, outcome measurement, and evidence-based practice clinical care model design and implementation.
• Proven track record of successful cross-functional collaboration with clinical and non-clinical operational teams, product management, engineering, commercial and marketing teams in highly matrixed organizations.
• Strong prioritization, time management, and organizational skills. Ability to thrive in fast-paced, dynamic environments with multiple competing priorities and deadlines.
• Exemplary written and verbal communication skills with ability to communicate complex clinical concepts to non-clinical audiences.

Preferred Qualifications:

• Published research in virtual or digital mental health or related fields.
• Experience with electronic health records (EHR) and clinical decision support systems, machine learning applications in healthcare, and/or health informatics.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

The base salary range for this position is $160,000 - $180,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: . Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation:We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available