New Patient Specialist (Float)

About The Villages Health The Villages Health is a patient-centered primary care driven, multi-specialty medical group with over 800 team members.

Our unique care model gives us both the time and resources to truly care for our patients, along with a company culture that supports a healthy work-life balance for our team members.

Our purpose, mission and vision is to empower Villagers and the surrounding communities to live out their dreams by keeping them healthy and healing them quickly.

Together, we are changing the way healthcare is delivered and are making a positive difference in the lives of our patients and the communities we serve.

In doing so, The Villages Health is creating America’s Healthiest Hometown.

Our Full-time Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays | The Villages Charter School Eligibility | & much more!

Hiring Event Please bring your resume and join us :

• Friday, November 21st from 9 : 30 AM to 1 : 30 PM at The Villages Health Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https : / / bit.ly / 4jL7pip Responsibilities : The Villages Health is considered world-class with Net Promoter Scores consistently in the 90s.
• The New Patient Specialist (NPS) team is at the forefront of this experience, acting as educators and concierge for all new patients.
• The New Patient Specialist will be provided with specific weekly and monthly sales goals to meet TVH’s growth targets.
• This is a sales position with the goal of adding new patients to The Villages Health primary care centers with an emphasis on Medicare Advantage (MA) eligible patients.
• As part of the Sales and Community Outreach team, the NPS will be responsible for lead generation by participating in outreach and sales events.
• The NPS will contribute at least one community or neighborhood lead per month focused on their assigned care center.
• The NPS will split their time between the care centers and outreach events as needed.
• They will follow up on warm leads, assist in maintaining lead referrals, plus attend events to meet prospective patients, and schedule those prospective patients for their initial appointment with The Villages Health.
• In the care center, our New Patient Specialists are responsible for acquiring new patients and ensuring a consistent and positive new patient experience.
• From reaching out to existing patients who are eligible for Medicare Advantage, as well as potential new patients to help them understand our care model, to giving tours, teaching Medicare classes, and scheduling first appointments – our NPSs make every new patient, specifically those over the age of 65, feel welcome and at ease.
• The New Patient Specialists are expected to work a minimum of 40 hours per week, which may include evening and weekend hours on occasion to cover events and to meet with potential patients.
• The New Patient Specialist is expected to spend 75% of their time working with sales leads, both internally and externally, and the remaining 25% completing the sale, which includes proper documentation and tracking.
• The NPS will also follow up with administrative calls and generate related reports as directed by the Manager, Sales and Community Outreach.
• The expected time period will be during AEP (Oct-Dec), OEP (Jan -March) and SEP (April – Oct).
• This will be achieved through MA sales and retention initiatives.
• The NPS will be responsible for tracking and reporting all daily, weekly, and monthly initiatives and sales results.

Essential Duties and Responsibilities :

Proactively look for and secure sales leads all year round, with an emphasis during key campaign periods :

Education / Experience Requirements :

Skill in public speaking and presenting, either 1 :