Field Service Engineer, HPLC

Overview

Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible.

Field Service Engineer II - HPLC / UPLC Systems

Location : 60-70% Travel - Anywhere in the US near a major national airport; Midwest or East coast preferred

Compensation : $43–46 / hour + full benefits

Position overview

We are seeking a Field Service Engineer II with 4+ years of specialized expertise in HPLC / UPLC systems including routine and incident-based instrument maintenance and repairs. Prior OEM or third-party service experience with Agilent 1100 / 1200 / 1260 Infinity, 1290 UPLC; Waters Alliance and Acquity UPLC; Shimadzu Prominence and Nexera platforms is preferred.

Key responsibilities

• Perform on-site repairs and preventative maintenance of laboratory instrumentation.
• Provide technical support via phone and email to clients.
• Coordinate with manager to escalate service calls if a customer remains down for more than 8 hours.
• Monitor and analyze preventive maintenance (PM) and service metrics to ensure high customer satisfaction and instrument performance.
• Assist in scheduling, coordinating, and performing new product installations, operator training, and assay validation activities at the customer site.
• Provide in-service training to customers on operations and general preventive maintenance as required when the pattern of service problems dictates.
• Interpret and troubleshoot using component block diagrams, assembly drawings, and wiring schematics.
• Ensure all service activities are documented in compliance with Quality System standards.
• Complete administrative duties including travel planning, expense reporting, and parts ordering.

Education

Associates or Bachelor's degree in Chemistry, Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or equivalent experience.

Experience

Minimum of 4+ years of experience servicing HPLC / UPLC systems (Agilent, Waters, and Shimadzu required). This includes performing routine and incident-based instrumentation maintenance and repairs.

Compensation and Benefits

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact hrsupport@lighthouselabservices.com for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com

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