Talent.com
Customer Care Specialist
Customer Care SpecialistSerenity Mental Health Centers • Provo, UT, US
Customer Care Specialist

Customer Care Specialist

Serenity Mental Health Centers • Provo, UT, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Customer Care Specialist

At Serenity, we believe purposeful work comes from helping people move forward. Our team is dedicated to creating supportive experiences that help individuals feel encouraged, confident, and cared for throughout their journey.

We’re currently hiring Customer Care Specialists to guide individuals through a structured service program designed to support personal progress and well-being. If you enjoy connecting with people and creating positive experiences, this could be a great next step in your career.

No specialized experience required. We provide comprehensive paid training and certification, so you feel confident in your role.

About the Role

As a Customer Care Specialist, you’ll be the friendly, reliable presence that individuals interact with throughout their program experience. You’ll help create a welcoming environment, guide people through scheduled sessions, and ensure everything runs smoothly.

Your role focuses on building trust, providing encouragement, and creating a positive experience from start to finish.

Key Responsibilities

  • Provide one-on-one support during scheduled service sessions
  • Operate specialized program equipment and tools (training provided)
  • Encourage participants using simple tools like journaling, goal setting, and reflection
  • Keep accurate records of session progress and communicate updates with team members
  • Create a welcoming, calm environment for every individual you work with

Who We’re Looking For

We hire people for their attitude, compassion, and reliability — not just their background.

This role is a great fit for individuals coming from:

  • Customer service
  • Hospitality
  • Retail
  • Education
  • Coaching or mentoring roles
  • Any people-focused profession

If you naturally enjoy helping others feel comfortable and supported, you’ll likely thrive here.

Minimum Requirements

  • 2+ years of full-time professional experience (any industry)
  • Strong verbal and written communication skills
  • Reliable, hard working, and open to feedback
  • Background check and drug screening required

Why Join Serenity?

At Serenity, your work has a real impact. You’ll be part of a team that values positivity, growth, and helping people move forward.

Benefits Include

  • 90% employer-paid medical, dental & vision coverage
  • 10 days PTO (15 after 1 year) + 10 paid holidays
  • 401(k) program
  • Fast advancement opportunities as we continue to grow
  • A supportive, team-oriented culture

About Serenity

Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team combines innovative tools with a supportive, people-first approach to create experiences that truly make a difference.

Ready to Join the Team?

Apply today and become part of a company where your work helps create positive change for others. Serenity is an equal opportunity employer. All qualified applicants are encouraged to apply.

Create a job alert for this search

Customer Care Specialist • Provo, UT, US

Similar jobs

Work from Home – Product Feedback Support - $25-$45 per hour

GLCottonwood Heights, Utah
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Patient Care Technician - Entry Level Training Program

DreamboundHolladay, Utah, United States
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ...Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Spanish Fork, Utah
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Care Coordinator - Davita IKC - UTAH

DaVitaProvo, UT, United States
Full-time

N 500 WSte 221, Provo, Utah, 84604-3305, United States of America.Join DaVita Integrated Kidney Care (IKC) as a Care Coordinator.It takes a village to care for our patients, and as a Care Coordinat...Show more

 • Promoted

Customer Experience Specialist

Fortis Solutions GroupOREM, UT, US
Full-time

As the Customer Experience Specialist (CES) you will serve as the primary point of contact for your assigned customer base and are responsible for providing the highest level of service throughout ...Show more

Benefits Customer Service Coordinator (50k-90k per year)

Professional Career SolutionsVineyard, UT, United States
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Customer Care Department Lead

Quick Quack Car WashOrem, UT, United States
Full-time

Essential Duties and Responsibilities.Other Duties may be assigned to meet business needs):.Manage day to day operations of the Contact Center.Development and Training of leadership team.Assist Cus...Show more

 • Promoted

Customer Support Specialist

IsoTalentPleasant Grove, UT, United States
Full-time

Our client seeks a Customer Support Specialist to join their SaaS Customer Experience team in Pleasant Grove, Utah.Do you enjoy training customers and helping them feel confident using new technolo...Show more

 • Promoted

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupSpanish Fork, Utah, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersHolladay, Utah
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

Surrogates Needed - $60K-$100K+ Compensation and Expert Care

The Genesis GroupHolladay, UT, US
Full-time +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Spanish Fork, Utah
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Member Support Specialist

Serenity Mental Health CentersProvo, UT, United States
Full-time

Full-Time or Part-Time (after training) .Serenity Healthcare is a fast-growing, tech-enabled care company looking for a .You'll be the first impression our members have of our company — handling in...Show more

 • Promoted

Customer Success Manager

Global PaymentsLindon, UT, United States
Full-time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.Our worldw...Show more

 • Promoted

Customer Success Associate

Loveland InnovationsPleasant Grove, UT, United States
Full-time

We are looking for a dynamic Customer Success Associate who is equally passionate about helping customers achieve meaningful outcomes and ensuring their day-to-day support needs are met efficiently...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAHolladay, Utah
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCottonwood Heights, UT, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesHolladay, UT, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more