Part time Financial Aid Support and Processing Assistant

Posting Details

Position Information

Title

Part time Financial Aid Support and Processing Assistant

Full or Part Time

Part Time

Number of Months

12 Months

Proposed Date of Employment

10 / 01 / 2025

Work Schedule

Twenty-eight hours per week, as determined by the supervisor, is required. Occasional evenings and weekends may be required. Student Affairs operating hours are Monday - Thursday, 7 : 30am - 5 : 30pm, and Friday, 8 : 00am-12 : 00pm.

Permanent or Temporary

Permanent

Salary Band

Commensurate with education and direct experience

Position Summary Information

Position Summary

The Financial Aid Support and Processing Assistant serves as a primary point of contact for students and families seeking financial assistance, guiding them through aid options, applications, and the processing of their requests. This role also supports student retention by providing assistance with record processing. Additionally, the position supports Student Affairs in providing student-focused services, processes, initiatives, and events that promote engagement and success.

Responsibilities

Applicant and Student Assistance with Financial Aid Processes

• Follow Financial Aid policies and procedures that comply with institutional, state, and federal guidelines and regulations.
• Provide service excellence and clear explanations when responding to incoming telephone calls, emails, digital communications, mailed correspondence, and in-person interactions related to Financial Aid.
• Assist students with the completion of their financial aid applications and forms, offering counseling for unusual circumstances, and advising on documentation for Professional Judgment or Dependency Override requests.
• Evaluate incoming records and request necessary documentation to complete students' aid files
• Explain grant, scholarship, voucher, and additional aid-related application procedures, eligibility requirements, and disbursement procedures to prospective and current students, families, and stakeholders (as applicable).

Financial Aid Processing

Secondary Responsibilities : Support Student Affairs departments as Financial Aid Responsibilities Allow

Skills and Abilities

Minimum Qualifications

Associate degree required.

Preferred Qualifications

Posting Detail Information

Open Date

09 / 03 / 2025

Close Date

Open Until Filled

Yes

Additional Information

Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability. Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at jobs@isothermal.edu or via phone at (828) 395-4192.