eepoint Product Technology Support Coordinator

Job Description

We are seeking a highly skilled individual with a strong background in both defined benefit retirement business and technology. The ideal candidate will have hands-on experience coding systems and a deep understanding of market technology. This role is crucial for bridging the gap between business knowledge and technical expertise, ensuring our products meet the highest standards of innovation and functionality.

The Role

As the eepoint Product Technology Support Coordinator, you will serve as a key interface between the product, business teams, and technology team, ensuring that product and technology-related changes, issues, outages, and support needs are effectively communicated, prioritized, and resolved. You will work with other product workstream coordinators to provide technical guidance and bridge the gap between business knowledge and technical requirements. You will represent the product team in daily scrum, sprint planning, and retrospective meetings for continued product development. You will own a subset of workstreams under the product umbrella to drive requirements, set objectives, and manage the backlog as needed. You will use your technology experience alongside your business knowledge to oversee product development and deliverables for both new and ongoing product support.

New Product Support :

• Connect technology knowledge with business needs and objectives to identify areas of improvement and outline requirements for new product support.
• Oversee requirements gathering from various workstream coordinators to supplement technical support and critical thinking.
• Assist workstream coordinators with managing backlogs and their continuous refinement to provide higher value and ensure there is sufficient details and understanding within the team for work items near the top of the backlog.
• Oversee the process of ensuring backlog requests are broken down into sufficiently small size stories to support development and testing.
• Work with technology partners to support the delivery life cycle from a business perspective.
• Take part in daily scrum, sprint planning and sprint retrospective review meetings.
• Support the business to investigate and troubleshoot issues.
• Act as a product workstream coordinator, aligning with areas of experience and expertise.
• Own and drive product requirements, objectives, initiatives for products within workstream from concept to adoption, including education and documentation.

Ongoing Product Support :

This role can be held remotely from any location in the United States.

Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state / local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education / professional certifications, qualifications / experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $95,000 to $125,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply) :

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability / vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient / appropriate candidate slate has been identified.