Job Description
Job Description
Diehl Subaru is seeking a friendly, detail-oriented, and highly motivated Customer Service Advocate to join our growing team. As a key part of our customer experience department, you will be the first point of contact for our valued customers—ensuring their questions are answered, concerns are resolved, and their overall experience exceeds expectations.
What You'll Do :
Act as the first point of contact for customers, addressing inquiries through various channels including email, chat, and phone.
Listen actively to customer concerns and provide appropriate solutions or escalate issues as necessary.
Document customer interactions thoroughly to ensure a smooth follow-up and resolution process.
Collaborate with cross-functional teams to share customer feedback and suggest improvements to product offerings.
Participate in training sessions to enhance product knowledge and customer service skills.
What We're Looking For :
Excellent verbal and written communication skills
Ability to handle sensitive and confidential information
Strong problem-solving and analytical skills
Empathy and keen listening abilities
Strong interpersonal and communication skills
Attention to detail
Ability to work independently and as part of a team
Basic proficiency with computers and office software
Strong ethical standards and integrity
What We Offer :
Submit your resume today! We look forward to talking with you!
Customer Experience Representative • Massillon, OH, US