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Customer Experience Representative

Customer Experience Representative

Diehl Subaru of MassillonMassillon, OH, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Diehl Subaru is seeking a friendly, detail-oriented, and highly motivated Customer Service Advocate to join our growing team. As a key part of our customer experience department, you will be the first point of contact for our valued customers—ensuring their questions are answered, concerns are resolved, and their overall experience exceeds expectations.

What You'll Do :

Act as the first point of contact for customers, addressing inquiries through various channels including email, chat, and phone.

Listen actively to customer concerns and provide appropriate solutions or escalate issues as necessary.

Document customer interactions thoroughly to ensure a smooth follow-up and resolution process.

Collaborate with cross-functional teams to share customer feedback and suggest improvements to product offerings.

Participate in training sessions to enhance product knowledge and customer service skills.

What We're Looking For :

Excellent verbal and written communication skills

Ability to handle sensitive and confidential information

Strong problem-solving and analytical skills

Empathy and keen listening abilities

Strong interpersonal and communication skills

Attention to detail

Ability to work independently and as part of a team

Basic proficiency with computers and office software

Strong ethical standards and integrity

What We Offer :

  • Competitive pay plan
  • Available health, dental, and vision insurance
  • Paid time off
  • Employee discounts
  • 401(k) with employer match
  • A promote within philosophy

Submit your resume today! We look forward to talking with you!

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Customer Experience Representative • Massillon, OH, US

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