Business Systems Support Analyst

Job Description

Job Description

About Our Company

It’s not just a job.    It’s a mission.   If you’re as passionate as we are about empowering the small businesses of America, then you’ll be right at home with us.

Rapid Financial Services is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for small business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.

Our company is expanding.  We are aggressively investing in our people and technology to create a best-in-class experience for our customers.  Let us invest in  you .

About the Opportunity

Rapid Finance is seeking a motivated individual to join our Development team as a Business Systems Support Analyst . The successful Business Systems Support Analyst must be an excellent communicator who enjoys working with others as this role will involve helping others with new applications as we roll them out.  We are seeking someone who is already acting as a support resource, even if their title does not reflect it, and who will be excited when software is created, eager to try it out and teach others.  You will be the first-line technical support to our internal and external users.  You will act as the go-to-resource for troubleshooting, software navigation, and issue resolution across multiple systems.  This is an exciting opportunity for someone who enjoys problem solving, communicating with users, and learning new applications.

A day in the life of this role may include :

• Front line support position to internal and external users.
• Help create and update business processes.
• Monitor performance of released features and processes.
• Investigate and improve user experience, both internally and externally.
• Ability to create end user guides and update support documentation as needed.
• Gather information and document accurate request / issue description, and diagnostic information

(if applicable) for each ticket.

closed in a timely manner.

applications and products.

The Disclaimer : This “About the Opportunity” section is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified by a variety of similar adjectives at any time by the leadership team.

About You

Only U.S. citizens and Green Card holders are eligible for this position.

Sound like you?   You’ll be a serious contender if :

Zendesk or other ticketing tools

Why Rapid Finance?

Rapid Finance seeks the best and brightest.  To us, finding and keeping A-talent is as important as closing a million-dollar deal. That’s just one of the reasons why we have been so successful, growing more than 20 percent every year.

Our team benefits from a commuting or parking allowance, employer-matched 401(k), tuition reimbursement, paid time off, and more.  Just steps from the metro, our beautiful new office includes a modern open floor plan, free on-site fitness center, a gaming area, stocked kitchen, and other cool amenities.

We invite you to learn more about our business, and join our conversation at @LifeAtRapid. Discover what a career with Rapid Finance can do for you. Visit us today at www.Rapid Finance.com / careers.

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