Customer Service Specialist

Customer Service Specialist

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Specialist opportunity at NDX Continental in Phoenix, AZ .

The regular hours for this position are from 8 : 00 AM to 5 : 00 PM, Monday through Thursday and 8 : 00 AM to 12 : 00 PM on Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including : health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Job Functions of the Position :

• Answers incoming phone calls and routes to proper customer contact team member(s)
• Services callers using effective customer service, professionalism and trustworthiness
• Coordinates daily pick-up and delivery with customers and drivers
• Enters doctors notes, comment cards, credit memos, service guarantees and sends out weekly reports
• Collaborates with outside sales staff to better coordinate sales activity and customer service
• Collaborates with production and shipping to facilitate and improve customer service levels
• Schedules shade appointments
• Quotes turnaround time and pricing
• Takes basic supply orders
• Participates in Company sponsored training and meetings as required
• All other duties as assigned

Skills and Abilities Required :

Minimum Education and Experience Required :

Hazardous Materials or Equipment Used :

Physical Requirements :