Data Entry Representative I

Job Description

Join to apply for the Data Entry Representative I role at Kerr Dental

Position Summary

The Data Entry Representative will be responsible for accurately entering orders, promptly and professionally responding to customer inquiries via phone and email, and resolving issues within department standards and goals. The individual will contribute to company revenue by consistently meeting productivity and quality standards.

Essential Duties and Responsibilities

• Promptly and accurately processes customer orders via Customer Relationship Management (CRM) system.
• Responds to customer inquiries through written correspondence and occasionally via phone.
• Utilizes good judgment and takes ownership to ensure timely resolution of escalated issues that arise.
• Proactively informs leadership of any foreseen issues or challenges in incorrect orders.
• Effectively collaborates with other departments when needed for prompt customer service, and is willing to contact sales representatives and customers for proper information needed.
• Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.
• Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.
• Attends required department training on and offsite when needed.
• Follows company policies and procedures including quality and safety.

Physical Demands

Job Requirements

Education and Experience

Skills and Abilities

Target Market Salary Range

$20.00 - $26.30 per hour

Operating Company

Kerr

Equal Opportunity Employer Statement

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at : http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf

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