Lead Customer Service Rep

Lead Customer Service Representative

Our client, a leading organization in customer service operations, is seeking a Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting online customer interactions. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a commitment to delivering exceptional service, which will align successfully in the organization.

Job Title : Lead Customer Service Rep

Location : Richmond, VA

Pay Rate : $20 / hr

Shifts Available :

Sunday-Thursday : 5 : 30 a-2 p

Tuesday-Saturday : 5 : 30 a-2 p

Sunday-Thursday : 12 p-8 : 30 pm

Tuesday-Saturday : 12 p-8 : 30 pm

What's the Job?

Directly organize and supervise day-to-day operations and activities of a customer service team to achieve key performance goals

Support the building and development of an effective and high-performance team

Maintain daily and weekly statistics for individual team members

Analyze department results and troubleshoot operational problems

Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction

What's Needed?

4+ years of experience in a customer service role troubleshooting and handling complex transactions

1 year of team lead or supervisory experience

Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience in a call center environment is preferred

Bilingual skills in English and Spanish are a plus

What's in it for me?

Opportunity to lead and develop a high-performing customer service team

Supportive environment driven by innovation and customer focus

Potential for career growth within a dynamic organization

Engagement with a passionate team committed to excellence

Work in a role that values diversity and inclusion

Upon completion of waiting period associates are eligible for :

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.