Business Systems Analyst - (Hybrid)

Business Systems Analyst

Hybrid

Vienna, VA.

Summary

The DNS team is seeking a Business Systems Analyst with hands‑on Salesforce Marketing Cloud and Adobe Experience Cloud experience to develop / modify transactional email / push / SMS / Letter templates, implement personalization variables (AMPScript basics), validate Data Extension mappings, and support journey / triggered send configuration, testing, and monitoring. SMS / Push exposure and comfort reading simple API specs are nice‑to‑have. This role involves coordinating across teams to ensure backend templates align with business workflows, analyzing systems and data, and implementing technology solutions that enhance business processes.

Responsibilities (5–10 bullets)

Coordinate cross-functional teams to create and implement backend templates and integrations

Support software releases and ensure smooth transitions to production

Collaborate with business units to resolve issues and enhance functionality

Monitor system performance and recommend enhancements

Analyze and document business requirements, workflows, and system designs

Conduct system and data analysis using statistical and modeling techniques

Identify and implement process improvements and automation opportunities

Research emerging technologies and align them with business goals

Maintain compliance with industry standards and internal policies

Qualifications (5–10 bullets)

Experience with Salesforce (preferred), HTML, SOAP UI API

Experience with Adobe Experience Cloud

Experience with Workfront, ADO, Jira, or any other project management tools

Strong analytical skills with experience in SQL

Proven ability to lead projects and manage multiple priorities

Effective communication and documentation skills

Bachelor's degree or equivalent experience in a related field

Advanced skills in Excel, Word, and presentation software

Ability to interpret complex data and recommend actionable solutions