Assistant Community Manager

Assistant Community Manager

Baltimore, MD

Property Management Job Type Full-time

Location : Westhills Square Apartments located at 4906 Alson Drive Baltimore, MD 21229.

Job Description

Assist with marketing apartments through various digital advertising platforms and regular community outreach.

Create and execute resident retention events and new prospect events to help drive traffic to the property.

Assist with maintaining property social media pages.

Work closely with resident prospects provide apartment tours.

Prepare, process and sign all leases and related forms for all units.

Work with maintenance team to communicate daily work orders, turn over instruction and regular property maintenance.

Collect rents and handle delinquent accounts in a timely and efficient manner.

Receive and process service requests.

Perform move in inspections and generate applicable work orders as required.

Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.

Ensure that residents are provided with a clean well-maintained community. Perform any necessary touch up cleaning that may be needed when you first arrive (all common areas, entry and model).

Work effectively with staff, residents, applicants and visitors.

Report accidents and emergency situations to the Community Manager immediately.

Perform administration tasks such as follow up on resident and prospect emails, process invoices, process rent checks, etc.

Complete regular and special reports and duties as directed by Community Manager.

Adhere to all company personnel directives as per the manual of policies and procedures.

Assist other members of the property team as directed or needed.

Support / back up the Community Manager when needed.

Perform Emergency on-call duties as required or assigned.

May be required to assist at other Conifer locations as needed.

Other site job-related duties, projects as assigned.

Physical attendance at assigned work location during scheduled hours is essential.

Experience

Minimum 1-3+ year's prior experience in apartment housing with affordable housing / Tax Credit, RD, HUD programs a plus.

Compliance experience (LIHTC, HUD-Section 8, other) preferred or willing to train.

Prior leasing, marketing, event planning, customer service experience helpful, with ability to provide residents and prospects with excellent customer service.

Strong MSOffice skills (Word, Excel, PowerPoint, Outlook).

Yardi, Boston Post or other property management, housing software experience helpful or will train.

Some accounting / bookkeeping experience or math aptitude needed to assist with rent reporting, collections, variances.

Prior office support / clerical experience needed; ability to keep accurate records.

Education

Degree : AAS Degree or some college preferred

High School Diploma or Equivalent required.

Certification Preferred or willing to obtain : COS (Certified Occupancy Specialist) LIHTC (Low Income Housing Tax Credit)

Requirements

Excellent interpersonal and customer service skills.

Demonstrated excellent written / oral communication skills.

Ability to exercise good business professionalism and business judgment at all times.

Strong organizational, time management, and multi-tasking skills; flexible to change projects as needed.

Detail-oriented; ability to meet all required deadlines.

Resourceful; effective problem-solving skills.

Flexibility able to prioritize projects and adapt work projects quickly when needed.

Able to work both independently and a team.

Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.

The salary range for this position is $23.00 - $25.00 per hour. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.