Talent.com
Assistant Community Manager

Assistant Community Manager

The Scion GroupIthaca, NY, US
6 days ago
Job type
  • Full-time
Job description

Assistant Community Manager

Scion is paving a path in student living and the Assistant General Manager is an instrumental team member in the execution of our vision. This position will assist the General Manager with the supervision of all business functions related to operations.

The Assistant General Manager has a bias for action and is eager to learn and grow their career in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Floating Holiday
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Parental Leave
  • Learning reimbursement opportunities

Your Responsibilities

  • Assist with attracting candidates both on and off campus, hiring new team members and improving employee retention.
  • Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
  • Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
  • Partner with GM to elevate employee experience through data, conversations and team building to ensure high morale.
  • Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
  • Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
  • Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
  • Responsible for a safe and sanitary community experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
  • Assist with upholding The Scion Standard by conducting monthly property walks and completing scorecard assessments around inspections.
  • Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
  • Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents and customer satisfaction remains high.
  • Assist the General Manager and Facilities Supervisor with the planning and execution of annual turnover process to ensure all team members and vendors have clear goals and expectations to meet deadlines.
  • Assist with property staffing to ensure property has adequate support for the preparation and execution of annual turnover.
  • Utilize Turnable to track electronic turnover board to ensure adequate progress is being made and deadlines are being met.
  • Assess damage at move-out to calculate required charges and prepare final billing or process refunds. Track, respond and process any damage charge disputes.
  • Ensures move-in, room assignment, transfer and move-out processes are executed efficiently and successfully.
  • Assist the General Manager with conducting move-out inspections and vendor service walks to ensure units are ready for move-in dates.
  • Provide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units.
  • Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
  • Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
  • Post and collect damage charges from quarterly inspections.
  • Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
  • Perform weekly market surveys to Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
  • Manage the successful execution of customer experience initiatives, engagement initiatives and additional marketing opportunities.
  • Manage promotional material and property incentives meeting marketing and concession budget.
  • Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.
  • Manage all escalated resident concerns and account matters in a timely manner including responding to Google and Yelp reviews and addressing resident concerns.
  • Analyzing customer experience data to and identifying common detractors and promoters to make informed decisions.
  • Responsible for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
  • What We Require

  • Exceptional written and verbal communicator
  • Strong detail orientation
  • Customer-centric mindset
  • 1+ years' experience working at living communities / property management
  • Proficient in Property Management Systems (Entrata preferred)
  • Relevant Systems and Platforms

  • Entrata (Property Management System)
  • Greenhouse (Applicant Tracking System)
  • Lattice (Performance Management System)
  • Turnable (Electronic Turn board)
  • Qualtrics (Employee and Resident Experience platform)
  • Microsoft Office
  • Ops Technology
  • ClickUp (Project Management Tool)
  • Scion Intelligence
  • Operational Details

  • Job location is at the assigned property. May be required to travel periodically.
  • Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times, emergencies and inclement weather.
  • Who is Scion?

    At The Scion Group, we're changing what student housing means. It's bigger than beds and buildings. It's about providing unique experiences and creating communities both on and off campus that feel less like a place and more like a home. As one of North America's leading owners, operators and advisors of student housing, we are defining the future of student living.

    Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we're building a team to help us take student living to the next level.

    At Scion, we don't just lead the way, we Make Way. How do we do it? We know we're far from perfect and we're relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It's what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.

    The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee / applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV / AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

    The base salary range for this full-time position is base + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

    New York Pay Range

    $60,000 - $70,000 USD

    Create a job alert for this search

    Assistant Community Manager • Ithaca, NY, US

    Related jobs
    • Promoted
    AE - Merchandising Team Leader (Assistant Manager)

    AE - Merchandising Team Leader (Assistant Manager)

    American Eagle OutfittersHorseheads, NY, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - House Supervisor

    Travel Nurse RN - House Supervisor

    Talent4HealthMontour Falls, NY, US
    Full-time
    Talent4Health is seeking a travel nurse RN House Supervisor for a travel nursing job in Montour Falls, New York.Job Description & Requirements. Minimum of 2 year's experience required.Licens...Show moreLast updated: 28 days ago
    • Promoted
    Travel Pediatric Correctional RN

    Travel Pediatric Correctional RN

    Access HealthcareLansing, NY, US
    Full-time
    Access Healthcare is seeking a travel nurse RN Pediatrics for a travel nursing job in Lansing, New York.Job Description & Requirements. Access Healthcare Job ID #73190753.Pay package is based on...Show moreLast updated: 19 days ago
    • Promoted
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDashJacksonville, NY, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Travel Nurse RN - Long Term Care (LTC) Long Term Care

    Travel Nurse RN - Long Term Care (LTC) Long Term Care

    Avani Healthcare WestMontour Falls, NY, US
    Full-time
    Avani Healthcare West is seeking a travel nurse RN Long Term Care (LTC) Long Term Care for a travel nursing job in Montour falls, New York. Job Description & Requirements.Requirements : \n •NY acti...Show moreLast updated: 7 hours ago
    • Promoted
    Travel Registered Respiratory Therapist

    Travel Registered Respiratory Therapist

    Planet HealthcareMontour Falls, NY, US
    Full-time
    Planet Healthcare is seeking a travel Registered Respiratory Therapist for a travel job in Montour Falls, New York.Job Description & Requirements. Registered Respiratory Therapist.Planet Healthc...Show moreLast updated: 30+ days ago
    • Promoted
    Community Support Professional - Part Time

    Community Support Professional - Part Time

    J.M. Murray Center, Inc.Cortland, NY, US
    Part-time
    Community Support Professional -.Community Prevocational - Part Time up to 19 hours - Broome County, NY.Want to make a difference in the life of others? Work part time, up to 19 hours a week at $21...Show moreLast updated: 30+ days ago
    Community Manager

    Community Manager

    The Scion GroupCatherine Commons, Ithaca, New York, United States
    Full-time
    Quick Apply
    Want to learn more about The Scion Group? We are interested in every qualified candidate who is eli...Show moreLast updated: 8 days ago
    • Promoted
    Restaurant Delivery - Be Your Own Boss

    Restaurant Delivery - Be Your Own Boss

    DoorDashSlaterville Springs, NY, United States
    Full-time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Manager

    Travel Nurse RN - Manager

    Planet HealthcareMontour Falls, NY, US
    Full-time
    Planet Healthcare is seeking a travel nurse RN Manager for a travel nursing job in Montour Falls, New York.Job Description & Requirements. Planet Healthcare Job ID #73483112.Pay package is based...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager I

    Assistant Manager I

    Family DollarSayre, PA, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - House Supervisor

    Travel Nurse RN - House Supervisor

    Modern Healthcare SolutionsMontour Falls, NY, US
    Full-time
    Modern Healthcare Solutions is seeking a travel nurse RN House Supervisor for a travel nursing job in Montour Falls, New York. Job Description & Requirements.Description : ED / House SupShift night...Show moreLast updated: 28 days ago
    • Promoted
    Travel Registered Nurse - Skilled Nursing Facility (Long Term Care)

    Travel Registered Nurse - Skilled Nursing Facility (Long Term Care)

    OlaroMontour Falls, NY, US
    Full-time
    Olaro is seeking a travel nurse RN Skilled Nursing Facility (SNF) Long Term Care for a travel nursing job in Montour Falls, New York. Job Description & Requirements.Pay package is based on 8 hou...Show moreLast updated: 30+ days ago
    • Promoted
    Community Manager

    Community Manager

    The Scion GroupIthaca, NY, US
    Full-time
    Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader and expert i...Show moreLast updated: 6 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Dick's Sporting GoodsHorseheads, NY, US
    Full-time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Pediatric Correctional RN

    Travel Pediatric Correctional RN

    Genie HealthcareLansing, NY, US
    Full-time
    Genie Healthcare is seeking a travel nurse RN Pediatrics for a travel nursing job in Lansing, New York.Job Description & Requirements. Genie Healthcare is looking for a RN to work in Pediatrics ...Show moreLast updated: 15 days ago
    Assistant Community Manager

    Assistant Community Manager

    The Scion GroupCatherine Commons, Ithaca, New York, United States
    Full-time
    Quick Apply
    Want to learn more about The Scion Group? We are interested in every qualified candidate who is eli...Show moreLast updated: 8 days ago
    • Promoted
    Travel Occupational Therapist

    Travel Occupational Therapist

    Planet HealthcareMontour Falls, NY, US
    Full-time
    Planet Healthcare is seeking a travel Occupational Therapist for a travel job in Montour Falls, New York.Job Description & Requirements. Planet Healthcare Job ID #72872034.Pay package is based o...Show moreLast updated: 30+ days ago