Customer Success Rep II

Job Description

Job Description

Position Summary :

Ensure delivery of excellent customer service through efficient and accurate processing of orders, good verbal communication, and coordination with other staff and departments to resolve customer requests, inquiries, and / or complaints. Provide competent support to Customer Service Manager by assisting with delegation of tasks and assumption of additional responsibilities as necessary to maintain continuity and consistency of service. Supports the Sales and Marketing teams at tradeshows, training or sales events.

Essential Functions :

• Resolves product problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explain the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• Handles difficult or emotional customer situations.
• Responsible for phone sales.
• Responds promptly to customer needs.
• Solicits customer feedback to improve service.
• Responds to requests for service and assistance.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Participates in meetings.
• Responds well to questions.
• Demonstrates group presentation skills.

Position Specifications

Knowledge, Skills and Abilities :

Educational / Experience Requirements :

Physical and Mental Demands (travel, lifting restrictions, etc.) :