FOH Manager

Job Description

Job Description

Salary : $48,000.00-$56,000.00 Depending on Experience

Company Culture

Make a difference : We intend to leave everyone in a better place than when they arrived. From our guests to our team, we strive to provide exceptional experiences to make an impact on the lives of everyone we come in contact with.

Be a part of a family : To us, family means caring and committing together. We care about everyone that comes into our restaurant and commit to providing them with an exceptional experience.

Have integrity : We practice integrity in all that we do. We always do the right thing, even when no one is watching.

Be respected : Work on a team that is committed to respecting others. Through politeness, listening, and helping those around us, we show our coworkers and guests the utmost respect.

Strive for excellence : We are always improving. We strive to be 1% better every day. We love serving our community and are always seeking ways to serve our guests and team better.

Have diligence and enthusiasm : We are passionate about what we do. We use these two principles to guide all of our decisions. We give everything our best and are thorough in all we do. And, we do everything with a positive attitude.

If you are looking for a team where you can make a difference, be part of a family, work with integrity, be respected, and achieve excellence, we think you will be a great fit for our team.

Summary / Objective

The FOH manager is responsible for establishing, implementing, and monitoring the FOH department's brand standards. This manager is in charge of all aspects, operations, and efficiency of the FOH department. In addition, this manager is a people person skilled in leadership, guest services, and administrative abilities.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BUSINESS

Is flexible and candid in dealing with changes / problems (e.g., being short-staffed).

Effectively forecasts restaurant needs.

Shifts priorities and goals as work demands change.

Completes and checks in all FOH vendor orders.

Create and post the FOH schedule.

Takes ownership of tasks and gives detailed updates to the leadership team.

Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Review, plan and execute department repairs with appropriate approval.

Prepare and execute weekly meetings.

OPERATIONAL

Oversee the FOH department and supervises FOH service staff and managers in accordance with operating policies that he or she may help establish.

Provides feedback / coaching to managers and team members regularly.

Creates, edits, and monitors FOH department checklists.

Ensures new products are correctly executed following roll-out.

Ensure specials are entered correctly into the POS system for each week.

Delegates tasks and follows up effectively.

TECHNICAL

Understands building capability through Cross-training. Ensures training is taking place within the FOH department by organizing, coaching, and following up.

Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain staff members' feedback.

Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfaction tracking software, etc.

HOSPITALITY

Creates a positive team atmosphere among Team Members.

Sets high standards for appropriate behavior on shift.

Handle guestcomplaints inthe restaurant and create a plan to prevent reoccurrence.

Is capable of handling irate customers with a friendly / calm attitude.

Ensures product quality and excellent service.

Shows enthusiasm about guests within the restaurant with team members and guests.

EMOTIONAL

Treats all Team Members fairly, and with respect.

Practices vulnerability within the department and with peers.

Competencies

• Guest Focus.
• Leadership.
• Problem-Solving.
• Time Management.
• Teamwork Orientation.
• Team Building
• Change Management
• Prioritization
• Sales
• Social Skills
• Effective Listening Skills

Supervisory Responsibility

This position is responsible for the supervision and oversight of all FOH staff.

Work Environment

This job operates in a restaurant environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

This job requires the employee to lift at least 25 pounds infrequently.

Position Type and Expected Hours of Work

This is a full-time position requiring a minimum of 52 hours per week. Days and hours vary depending on the needs of the business. Evening, night, and weekends are required.

Travel

No travel is expected for this position.

Required Education and Experience

Preferred Education and Experience

Bachelor's degree in business administration.

3-5 years of sales experience.

Additional Eligibility Qualifications

None for this position.

Work Authorization / Security Clearance

Must be authorized to work in the U.S.

AAP / EEO Statement

We provideequal employment opportunities to all individualsregardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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