USA - Parts and Service Sales Representative (PSSR)

Parts And Service Sales Representative (PSSR)

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Country : USA

Location : Southeast, USA - This is a remote position in Southeast, USA

Approver : Services Manager and HR

Status : Open

Business Area : Services

Primary Role Responsibility :

The PSSR is responsible for maintaining and developing Normet's customer experience. This relationship is supported by active involvement in both parts and service sales. Special attention is needed with inventory planning, parts consumption, training, and service requirements at the mine site level while being an active account management team member.

Reporting To :

Services Manager, North America

Key Responsibilities Include :

Business Growth and Functional :

• Execution of the sales strategy for parts and services, growth within current and new customer base, building on strong market intelligence
• Active management in customer planning with spare parts, consumption levels, and portfolio offerings available within Normet
• Overall rapport building with customers, developing a profitable business relationship
• Responsible for leading and delivering on customer-specific monthly revenue targets
• Identify gaps in customer purchasing behavior and work to create solutions to penetrate new sales
• Active involvement with recommended spare parts lists and total cost of ownership modeling, pursuit of rental and used equipment opportunities
• Assist in backlog management of parts to customers working with internal and external solutions to mitigate shortages
• Execution of customer meetings on-site and through remote application : pre-planning, post-meeting review, and task assignments of resulting actions including preparing quotes and proposals
• Provide feedback to engineering & production regarding quality, parts reliability, and service with an understanding of bringing forward the voice of the customer
• Active management in updating the customer fleet status and operating hours within Normet systems

Financials :

Stakeholder Management :

HSEQ Health, Safety, Environment and Quality :

Personal Responsibility :

Qualifications And Experience :

Skills & Competencies :

Additional Information :

Compliance & Authority :

Acceptance :

Employee Name : ____________________________

Employee Signature : _________________________ Date : ______________

Manager Name : _____________________________

Manager Signature : __________________________ Date : ______________