Business Sales Customer Solutions Representative

Call Center Business Sales Customer Solutions Representative at Spectrum

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship. Join Spectrum and unlock your potential with competitive pay starting at $18 / hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.

What Our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role

• Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
• Building long-term relationships and providing customer-centric solutions tailored to business needs.
• Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
• Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
• Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.

Working Conditions

Required Qualifications

Skills & Abilities

Preferred Qualifications

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.