Security Console Operator

Security Operations Monitor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Security Operations Monitor is responsible for overseeing security systems and ensuring a safe environment for patients, visitors, and staff. This role includes real-time monitoring, emergency response coordination, and accurate documentation of security-related incidents across the hospital campus.

Essential Functions

Monitor security systems, including CCTV cameras, access control, and alarm systems, to identify and respond to potential threats or breaches. Maintain situational awareness by actively observing video surveillance feeds and responding to alerts. Accurately document and report suspicious activity, policy violations, and incidents according to established protocols. Respond promptly to emergency situations including medical emergencies, fires, and security breaches. Activate emergency protocols and coordinate response efforts, including notifying appropriate personnel and emergency services. Maintain clear communication with emergency response teams to ensure coordinated and effective resolution.

Qualifications

Education : High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials : Experience in security operations, preferably in a healthcare or similar setting. 1-2 years preferred.

Knowledge, Skills and Abilities : Knowledge of security systems, including CCTV, access control, and alarm systems. Familiarity with emergency response protocols and procedures. Excellent observation and situational awareness skills. Strong problem-solving and decision-making abilities in high-pressure situations. Effective communication and interpersonal skills to interact with individuals at all levels, including patients, visitors, and staff. Ability to maintain composure and make sound judgments during emergencies or stressful situations.

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Lifting Frequently
• Carrying Frequently
• Pushing Occasionally
• Pulling Occasionally
• Climbing Rarely
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Crouching Occasionally
• Crawling Rarely
• Reaching Frequently
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Vision - Far
• Vision - Near
• Talking Constantly
• Hearing Constantly

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.