ORS SPECIALIST 1 / 2 / 3 / 4

ORS Specialist

Office of Unemployment Insurance Division : OUIA Quality Control Location : Baton Rouge, LA Office of Unemployment Insurance Administration (OUIA) Overview : OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals. The Louisiana Workforce Commission (LWC) is seeking an ORS Specialist to join the Office of Unemployment Insurance. This position will be responsible for auditing multiple claim types, paid and denied, for accuracy and compliance with State and Federal law and policy.

An Ideal Candidate Will Possess The Following Competencies : Making Accurate Judgments : The ability to form an opinion objectively and decisively based on relevant information and in accordance with established standards. Thinking Critically : The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. Using Data : The ability to use relevant and valid data to inform a recommendation for action.

Minimum Qualifications : Three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR Six years of full-time experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION : Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties and Other Information : Job Duties :

• Assembles and analyzes evidence gathered which affects the claimants' eligibility to determine if the claim was properly paid based off written law and policy. Pursues all potential issues beyond the agency minimal attempt requirements to a supportable conclusion. For each error identified, assigns responsibility, cause and cost to claimant, employer, or UI Trust Fund and if present reports programs deficiencies. Initiates formal corrective actions for all errors including monetary reconsiderations, wage overpayments, periods of eligibility and determination relative to separations, deductible income, availability and ability to work, and work search efforts. Evaluates prior agency and employer records to determine if assessed tax liability was accurate and in compliance with agency policy and state law. Requests corrective actions where errors and / or non-compliance are identified.
• Audits employer payroll records to verify the accuracy and completeness of previously reported wage reports on the randomly selected claim. When appropriate, verifies employer records for any type of deductible income. Reconciles discrepancies of audited amounts. Reviews employers' personnel records concerning claimants work history and reason for separation to verify information previously obtained by the agency and to gather information about undetected eligibility issues or issues improperly addressed on current or prior claims or which could possibly affect future claims.
• Conducts in-depth, open-ended interviews with sampled claimants to obtain detailed information about work history and eligibility status (reason for separation, deductible income, subsequent employment, availability for work, ability to work, and work search efforts.) Explores previously undetected eligibility issues to the extent necessary for verification.
• Collects and analyzes all agency documents relative to randomly sampled UI claims paid and / or denied for compliance with state and federal UI law, agency and quality of work.
• Prepares a summary of each case that includes pertinent facts of the case and the basis for any decision that an error was made. Covers case information and conclusions to a coded data entry format for entry in USDOL data-base.
• Presents evidence before Administrative Law Judge in agency fact-finding hearings and provides testimony and evidence in prosecution of fraud cases in civil court.

Position-Specific Details : Appointment type : Probational or a Job Appointment (open to all qualified applicants); a Promotion (open to all statewide classified and agency-wide permanent status employees); or by Detail to Special Duty. Career Progression Group : ORS Specialist 1, 2, 3, or 4 Please click on the links below to learn more about each job level :

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154

How To Apply : No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program :

Insurance Coverage More information can be found at https : / / info.groupbenefits.org / Parental Leave Up to six weeks paid parental leave More information can be found at https : / / www.civilservice.louisiana.gov / Parental-Leave / Default.aspx Holidays and Leave State employees receive the following paid holidays each year :

Additional holidays may be proclaimed by the Governor. State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to) :