Business Coordinator

JOB OVERVIEW

In the role of Business Coordinator you are responsible for a complete understanding of how important hospitality services are to residents along with providing general human resources services to the team members. Assists the General Manager as needed and is responsible for assisting the community with business administration, human resources, and systems related business processes. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Business Coordinator creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

Dining Services Operations

• Hire, orient, schedule, train, coach, and counsel concierge team.
• Provide timely feedback to team and consistent performance management.
• Assist General Manager to Provide high levels of customer service and create a restaurant style dining atmosphere.
• Assist General Manager and Executive Chef to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Partner with General Manager (GM) to provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life / safety rules are followed.
• Partner with GM to train team on company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Solve issues before they become problems or complaints.
• Assist the General Manager with all aspects of community operations.
• Act as “Manager on Duty” when the General Manager is not on site.
• Ensure adequate coverage of front desk to maintain overall satisfaction of customer service experience.
• Perform other duties as needed and / or assigned.
• Maintain compliance in assigned required training and all training required by state / province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Recruitment

Payroll and Human Resources

Information Monitoring, Process and Systems

Financial System Close and Management

Business Processes – Key Controls

Training, Leadership and Team Member Development

Risk Management

Core Competencies

Experience and Qualifications