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Assistant Manager (Sbarro)
Assistant Manager (Sbarro)Las Vegas Petroleum • Ash Fork, AZ, US
Assistant Manager (Sbarro)

Assistant Manager (Sbarro)

Las Vegas Petroleum • Ash Fork, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Key Responsibilities : 1. Team Leadership & Supervision :

  • Assist in leading and managing the restaurant team, including hiring, training, and developing team members.
  • Supervise daily operations, ensuring all tasks are completed efficiently and according to company standards.
  • Provide guidance and support to team members, promoting a positive work environment.
  • Conduct performance evaluations and provide feedback to improve individual and team performance.
  • Assist in managing employee schedules and ensuring adequate staffing levels during peak periods.

2. Customer Service & Satisfaction :

  • Ensure that all customers receive excellent service by providing leadership and support to the team.
  • Handle customer complaints or issues, resolving them in a timely and professional manner to ensure customer satisfaction.
  • Maintain a high standard of customer service throughout the restaurant, leading by example.
  • Monitor the quality of food and service to ensure that Sbarro’s standards are being met.

    • 3. Operational Efficiency :

  • Assist in overseeing the daily operations of the restaurant, ensuring everything runs smoothly during your shift.
  • Ensure that all food items are prepared and served according to Sbarro's quality standards.
  • Monitor food inventory levels, assist in ordering supplies, and ensure proper stock levels are maintained.
  • Ensure proper sanitation and cleanliness standards are met in both the kitchen and dining areas.
  • Maintain safety protocols and ensure a clean and safe working environment for all team members.

    • 4. Financial Management & Reporting :

  • Help manage the restaurant’s financial performance, including tracking sales, labor costs, and food costs.
  • Assist in developing and maintaining budgets and financial goals for the restaurant.
  • Monitor cash handling procedures and ensure that transactions are processed correctly and accurately.
  • Help generate daily and weekly reports, analyzing operational performance and making recommendations for improvement.

    • 5. Health & Safety Compliance :

  • Ensure that the restaurant complies with all local health and safety regulations, including food safety standards.
  • Monitor and enforce cleanliness and sanitation practices to meet regulatory and company standards.
  • Ensure that team members are properly trained in food safety, sanitation, and health protocols.
  • Conduct regular safety checks and implement corrective actions when necessary.

    • 6. Inventory & Stock Management :

  • Assist in managing inventory, including receiving shipments, organizing stock, and ensuring food supplies are stored properly.
  • Track and manage stock levels to reduce waste and optimize inventory usage.
  • Perform regular stock checks and assist in inventory audits.

    • 7. Training & Development :

  • Assist with the onboarding and training of new employees, ensuring they are familiar with restaurant policies and procedures.
  • Help ensure that all team members are properly trained in food safety, customer service, and restaurant operations.
  • Provide coaching and development to staff to enhance their skills and increase team performance.

    • 8. Additional Responsibilities :

  • Assist the restaurant manager with special projects or initiatives.
  • Help in the preparation and execution of promotions and marketing activities.
  • Assist with opening and closing procedures, ensuring that the restaurant is prepared for the next shift.

    • Qualifications :

  • Experience :
  • 1-3 years of experience in a supervisory or leadership role in the restaurant industry, preferably in a quick-service or fast-casual environment.
  • Experience in team leadership, food preparation, and customer service.
  • Skills :
  • Strong leadership and interpersonal skills, with the ability to motivate and guide a team.
  • Excellent customer service skills with a focus on maintaining high standards of service and quality.
  • Basic understanding of financial and operational performance metrics.
  • Ability to work under pressure in a fast-paced environment.
  • Strong communication and organizational skills.
  • Ability to train and develop team members.
  • Education :
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in business, hospitality, or a related field is a plus.
  • Physical Requirements :
  • Ability to stand for extended periods of time and perform tasks requiring physical stamina.
  • Ability to lift up to 25 pounds.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.
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    Assistant Manager • Ash Fork, AZ, US

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