Team Lead MA Front / Back office Hendricks Endocrinology

Job Summary :

Assists in organizing, coordinating, implementing, and supervising activities related to physician practice secretary and Medical Assistants to staff designated in organization chart. Acts as a resource in the absence of the Practice Coordinator or as assigned by the Director of the Practice(s). Responsible for maintaining all practice offices front office or back-office functionality and oversight of the corresponding staff to ensure that excellent customer service for patients as well as operations for the practice are maintained.

Job Description

Essential Responsibilities :

For those in a front office secretary / receptionist role

• Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications. All word processing and communications to be completed in a timely and efficient manner.
• Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Practice Coordinator.
• Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
• Assures coverage of the front office phones when unavailable. Maintains correspondence and message taking that is required from the above-mentioned responsibilities.
• Responsible for the filing and copying of all patient and non-patient related items and correspondence.
• Provide appropriate feedback to ensure efficient and effective front office functions.
• Proficient in hospital EMR system and all tasks associated with front office job duties per EMR protocol.

For those that are in a clinically based patient care role (MA, or LPN)

1. Provides directly and through delegation patient care for facility clients.

2. Ensures efficient delivery of healthcare services throughout the duration of the patient visit.

3. Assist with testing and treatment procedures under the Physicians supervision.

Administration Roles and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vocational and Educational Preparation :

Work Shift :

Day Shift (United States of America)

Scheduled Weekly Hours :

40