Web Chat Support Representative

Job Description

Ez egy távmunkában végezhető állás.

Join our dynamic team at Melinda Instal in the Construction industry as a Web Chat Support Representative. You will be the first point of contact for customers seeking assistance through our online chat platform, providing timely and helpful responses to their inquiries.

Location : United States (Remote)

Responsibilities :

• Engage with customers via web chat to address their questions and concerns
• Provide technical support and troubleshooting for our products and services
• Ensure customer satisfaction by delivering exceptional service and resolving issues promptly
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to escalate complex issues as needed

Requirements :

Qualifications :

Benefits :

Követelmények

Excellent written communication skills

Strong problem-solving abilities

Ability to multitask and prioritize in a fast-paced environment

Familiarity with web chat platforms and customer service software

Previous experience in a customer support role is a plus

Előnyök

Competitive salary and benefits package

Opportunities for career growth and advancement

Positive and collaborative work environment

Employee discounts on company products

Requirements

Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Familiarity with web chat platforms and customer service software Previous experience in a customer support role is a plus