Call Center Representative I - Part Time - Swansea MA

Call Center Representative I - Part Time - Swansea Ma

Schedule (Include Days And Times)

Tuesday, Wednesday, Thursday, Friday : 1 : 30p-6 : 30p, Saturday : 2 : 30p-7 : 30p

• must be flexible, schedule subject to change subject to business needs / may be later depending on work load.

Salary Type

Hourly

Position Type

Part-Time

Our Customer Service Representatives Call Center Associates Are Friendly, Energetic Individuals Who Provide Quality Service To Our Customers.

Pay Rate : $19.00

Job Summary

To ensure customer satisfaction by resolving all issues as they arise and proactively managing customer expectations with the goal of preventing concerns.

Essential Duties And Responsibilities

Management / Supervisory Responsibilities

This position has no management / supervisory responsibilities.

Required Skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and / or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge / Skills / Abilities

Ability to communicate effectively in English language, both verbally and in writing with customers and employees of the organization.

Ability to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals.

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Demonstrated ability to handle multiple tasks simultaneously, set priorities and manage time effectively.

Strong customer orientation with excellent interpersonal communication skills.

Customer focus and adaptability to different personality communication styles.

Strong analytical and problem solving skills.

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Detail oriented with excellent organizational skills.

Working knowledge of computer operating system.

Strong knowledge of manufacturer's warranties and policies; and demonstrated ability to sell.

Ability to adapt and remain calm under pressure in a fast paced, changing environment.

Ability to show compassion / empathy to internal and external customers.

Ability to serve a constant stream of customers.

Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation. Ability to deal with people in an uplifting manner; ability to solve problems; ability to be a quick thinker, research and troubleshoot.

Working Environment / Physical Requirements

Regularly sit while answering phones and stand when talking to a customer in person. Regularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Normal amount of sitting or standing, average mobility to move around an office environment, able to conduct normal amount of work at a computer. May sit or stand for an extended period of time depending on the task being performed; uses hands to handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. Occasionally lift and / or move up to 50 lbs when inspecting merchandise. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Experience

Education / Certification / Licensure

High