Security Officer

Security Officer

The Security Officer is responsible for providing protection and communication with hotel guests and employees. He / she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and / or violations of Highgate Hotel's rules and regulations.

Responsibilities include :

• Use proper radio etiquette at all times.
• Maintain visual contact with the Front Desk / Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check ID of visitors / employees as necessary.
• Access secured areas for authorized personnel.
• Maintain an awareness of legal limitation of position (local, state and / or federal ordinances).
• Assist guests to their rooms or assist guest's w / entry into their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Investigate assault complaints.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations, and investigate.
• Have knowledge of hotel and guestroom locking systems.
• Monitor TV cameras, if applicable.
• Administer First Aid / CPR as necessary.
• Challenge suspicious persons.
• Check safety hazards.
• Administer Heimlich Maneuver and or First Aid / CPR as necessary
• Complete Incident / Accident reports in a clear and concise manner.
• Monitor employees as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Document all deliveries.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money, or other requests.
• Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.

Qualifications include :