Director, Whole Loan Middle Office
Preferred Qualifications :
TD Securities provides a wide range of capital market products and services to corporate, government, and institutional clients. Operating in key financial centers including Toronto, New York, London, Singapore, and Tokyo, we deliver innovative solutions and integrated services for our clients.
Our business is built on collaboration, innovation, and excellence. We are growth-oriented, people-focused, and community-minded, with a relentless focus on providing world-class service and value to our clients.
Department Overview
Global Operations and Business Services partners with front office and internal stakeholders to provide operational support and control functions across the trade lifecycle.
The Fixed Income Operations team plays a key role in mitigating risk, improving client service, and delivering seamless trade processing across a diverse product set.
Position Summary
Director will lead the build-out of the Whole Loan Middle Office team in New York. This individual will be responsible for strategy, team management, and hands-on oversight of operational processes across the end-to-end trade lifecycle. The role requires deep product knowledge of whole loans and related fixed income instruments, as well as the ability to partner closely with front office, technology, and external counterparties to design scalable workflows and ensure flawless execution.
Key Responsibilities
- Team Build-Out & Leadership
Establish and manage a new middle office team supporting the Whole Loan business.
Set strategy, develop operating procedures, and create a culture of accountability and collaboration.Recruit, mentor, and develop talent to build a sustainable, high-performing function.Operational OversightOversee daily processes including rollovers, drawdowns, settlements, and lifecycle events.
Ensure accurate and timely trade capture, allocation, confirmation, and reconciliation.Implement and maintain strong controls to mitigate operational and financial risk.Stakeholder ManagementPartner with Front Office, Sales, Technology, Finance, Legal, and Compliance to design processes and resolve complex issues.
Serve as the escalation point for client inquiries and operational challenges.Represent the middle office in governance forums and new business initiatives.Process Improvement & Strategic InitiativesIdentify automation and workflow optimization opportunities.
Drive technology enhancements to support business growth.Ensure compliance with regulatory requirements and internal policies.Qualifications
8+ years of experience in fixed income operations, with deep expertise in Whole Loan products and lifecycle events (e.g., rollovers, drawdowns, settlements).Proven leadership experience in building and managing teams.Strong understanding of the trade lifecycle from trade capture through settlement.Excellent problem-solving skills with a proactive, hands-on approach.Demonstrated ability to partner effectively with front office and internal stakeholders.Knowledge of relevant systems such as Broadridge, Impact, or other loan servicing platforms preferred.Bachelor's degree in finance, Economics, or related field. Advanced degree or certifications (e.g., CFA) a plus.The Director, TDS Operations oversees a large and significant multi-faceted operational function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex operational activities.
Depth & Scope :
Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as requiredReports to AVP or VP Global Operations role and leads a multi-faceted / multi-disciplined operational group in Wholesale BankingManages multiple processes across a wide variety of products and servicesResponsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unitResponsible for operating within appropriate risk parameters and ensuring exception / escalation processes are in placeLong term focus on planning for functional area (horizon of 1 to 3 years +)Education & Experience :
Undergraduate degree / college diploma preferred and / or7+ years relevant experience and 5+ years of people management experienceAdvanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional OperationsKnowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.Knowledge of current and emerging trends in the industry and marketKnowledge of risk management environment, standards and regulationsStrong knowledge of process management to drive efficiencyAbility to contribute to strategic direction of the function and provide advice to senior leadershipAbility to forecast initiatives and demand in order to develop annual strategic planSkill in managing budgets and resource allocationAdvanced ability to lead, plan, implement and evaluate program / project activities to ensure completion of initiativesSkill in talent development and performance managementAbility to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skillsSkill in negotiation and partnershipSkill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quoSkill in leadership, mentoring, coaching and performance managementAbility to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written form with partners at all levels including senior managementAbility to work collaboratively and build relationshipsSkill in organization and time managementAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to process and handle confidential information with discretionCustomer Accountabilities :
Leads a business unit involved in designing and providing assigned service or functionality covering a significant area of TDS OperationsIdentifies and responds to changes in the business environment and establish action plans to address client issues and prioritiesActs as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experienceTop level escalation point for significant risk matters / exceptions; oversee problem resolutionOversees research, development and implementation of new processes, technologies or operating modelsSets service and control standards, implement and operate systems to monitor service deliveryProvides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvementBuilds a client-centric, collaborative and innovative cultureShareholder Accountabilities :
Works closely with key business leaders to develop business plan, ensuring the optimal use of resources, and leverage operating model to maximize efficiency, effectiveness and scaleEnsures appropriate escalation protocol is in place and operating losses are reported appropriatelyProtects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and / or non-standard, high-risk transactions / activities as neededCollaborates with service delivery units, technology, finance and other functional specialist groups to ensure integrated service delivery, risk mitigation and compliance with applicable internal and external requirementsOwns process development and documentation; ensure processes utilized are effective and efficientMonitors productivity and efficiency, operating systems to continually improve delivery capability consistent with overall financial and service objectives