Regional Technical Services Manager

Regional Technical Service Manager Gulf Coast Region

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's Regional Technical Service Manager oversees and coordinates a broad range of service operations across sales offices, distributors, representatives, and authorized service centers for all Xylem Services brands. This role provides strategic and operational support to direct branches and channel partners throughout the Gulf Coast region, including Florida, Georgia, South Carolina, and East Tennessee, ensuring consistent service excellence and alignment with organizational goals. The ideal candidate will reside in the Gulf coast region.

Core Responsibilities :

• Submersible Pumps experience
• Lead service efforts regionally with focus on customer satisfaction.
• Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
• Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
• Provide service and shop operational guidance to the Sales / Service branch operations in the assigned area in accordance with established company policies and procedures.
• Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
• Interface with end-users handling service problems and start-ups either by phone or on-site visit.
• Manage equipment repairs for the region and individual service centers.
• Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
• Assist the Regional Operations Manager and Service Center Managers to streamline operational processes through the use of LEAN principles and create standards within the region.
• Participates in cross-functional teams to enhance the operation experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.

Qualifications :

Day In The Life :

Ability to lift up to 50 pounds. Regularly required to sit or stand, reach, bend and move about the facility or customer job site. Regularly required to listen, talk to, and see employees and customers on a daily basis. General office environment and use of phone and computer equipment. Travel as required to fulfill the duties listed above or as required by the company. Standard weekly job hours : 40 hours.

Salary :

The estimated salary range for this position is $72,300 to $95,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.