Process Manager

Join Team Unum

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide :

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes health, vision, dental, short & long-term disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This role ensures that teams operate effectively by facilitating CXO's agile collaborative ways of working, enabling team members, and maintaining clarity around priorities. They support consistent execution by running team routines, removing blockers, and promoting efficient collaboration through shared systems and workflows. Acting as a connector across CXO teams, business partners, and leadership, this role fosters alignment with broader organizational objectives while ensuring transparency within the working teams.

Principal Duties and Responsibilities

Enterprise Architecture and Analysis

Partners with the business areas to gain an understanding of its strategy and is able to use that information to help define solutions to address business challenges or specific business problems. Partners with IT to understand existing systems capabilities and helps recommend new system capabilities that support the overall business strategy or solutions for specific initiatives. Works with senior managers (Directors, AVP, VP) along with subject matter experts of a functional areas to develop business cases for new business opportunities. Conducts feasibility studies, risk assessments and impact analyses to help determine the optimal business solutions. Capable of understanding and explaining how existing business architecture may need to change / evolve to satisfy business model changes.

Business and Process Analysis and Design

Facilitates and / or leads joint process reviews, requirements elicitation and design sessions with both the business and IT to understand current state and future state business process. Leads analysis activities and / or directs analysts on the appropriate analysis techniques such as process mapping, value stream mapping, Use Cases, business rules definition, prototyping and simulations to use to help identify solutions and determine the business or technical capabilities that need to be developed. Provides information and knowledge to business and IT owners / leaders to facilitate effective decision making. Provides critical thinking and leadership from ideation through execution.

Business Partnering and Leadership

Establishes strong, effective and collaborative partnerships within / across functional areas, and with support organizations to create complete, effective solutions. Strongly influences solution design that align with strategic objectives, support business goals, deliver efficiency gains and reduce costs to business partners' operations, while servicing our customers. Creates conditions that support a redesign team environment for innovation, risk taking, open mindedness, honesty, candor, respect and communication. Depending on the initiative, may be expected to play a leadership role in project initiation, defining scope, objectives and design criteria of the initiative, expected deliverables, approach used and / or the resources required with business partners. Works with internal and / or external partners to create shared value for clients. Performs other duties as assigned.

Consulting and Mentoring

Work with the internal partner teams to ensure that they have the knowledge and tools needed to effectively navigate data or data feed issues to resolve as quickly as possible; provide coaching and education as needed. Consult with internal partner teams to research and assess root cause of data issues; support client facing roles on partner / client calls as needed. Act as an initial point of escalation for tech partner data issues; escalate to Partner Management as needed.

Job Specifications

Bachelor's degree preferred + 5+ years of insurance and / or financial services industry experience / background + 5+ years of Business Analysis or Systems Analysis experience / background + Broad knowledge of multiple business areas, their operation / objectives and supporting systems + Extensive knowledge of the products, services and business functions / processes business areas. Extensive experience as a business liaison for large and / or complex cross-functional projects + Excellent oral and written communication skills; should be able to effectively articulate difficult, complex and multi-faceted ideas and concepts through clear and concise verbal and / or written communication + Strong facilitation and presentation skills + Strong persuasion, influencing and partnering skills + Strong conflict detection and management skills + Strong problem solving, critical thinking and analytical skills + Strong consultative and advisory skills + High degree of initiative and action oriented + Experience with business process modeling, Use Cases and business rules definition and management + Microsoft Office Suite experience required + Strong understanding of Ben Admin, Enrollment and Payroll technology platforms business model, technical capabilities and special handling needs.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $75,500.00-$142,700.00 Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company : Unum