Benefits Specialist

Senior Benefits Specialist

We're seeking a Senior Benefits Specialist for a contract opportunity to lead and support our global benefits and leave of absence (LOA) programs. This role is ideal for an experienced professional with 57 years of hands-on experience, advanced Workday proficiency, and a strong analytical mindset. You'll be instrumental in managing complex cases, driving operational excellence, and ensuring compliance across diverse employee populations.

Key Responsibilities :

• Complex Benefits Administration & Escalations (35%)
• Act as the primary escalation point for high-impact employee cases (e.g., high-cost claims, eligibility exceptions). Interpret policies for unique scenarios and collaborate with carriers / brokers to resolve issues. Ensure accurate processing of complex enrollments, life events, and terminations in HRIS and benefits platforms.
• Open Enrollment (OE) Leadership (20%)
• Lead OE configuration, testing, and defect tracking in HRIS / benefits systems. Coordinate cross-functional efforts with Payroll, HRIS, IT, and Communications. Manage final reconciliations and ensure accurate payroll deductions post-enrollment.
• Data Integrity, Audits & Reporting (15%)
• Design and execute recurring audits (e.g., eligibility, deductions, EDI timing). Investigate discrepancies and implement preventive controls. Build advanced reports and dashboards to deliver actionable insights to leadership.
• Leave of Absence (LOA) Case Management (10%)
• Oversee complex LOA scenarios in partnership with vendors. Ensure accurate benefits and payroll handling throughout leave stages. Facilitate ADA interactive processes with HRBPs and managers.
• Invoice Reconciliation & Payroll Alignment (5%)
• Resolve variances and retros; align carrier invoices with HRIS and payroll cycles. Collaborate with Finance on monthly close and documentation.
• Employee Communications & Training (5%)
• Develop targeted communications, guides, and FAQs for employees and managers. Deliver training sessions and support benefits education initiatives.
• Vendor Management & Issue Resolution (5%)
• Monitor vendor SLAs and service quality; lead resolution efforts for systemic issues. Escalate trends and recommendations to Benefits Manager and broker.
• Process Documentation & Continuous Improvement (5%)
• Maintain and enhance SOPs and process maps. Mentor junior team members and promote best practices.

Requirements Qualifications & Skills :