Banking Center Assistant Mgr

Banking Center Assistant Mgr

Job Locations

US-ND-Grand Forks

Category / Function

Retail Banking Center

Position Type

Regular Full-Time

Requisition ID

2025-18720

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Banking Center Assistant Manager delivers an exceptional client experience through the leadership and motivation of a high-performing team. This position ensures operational excellence to protect clients, team members, and the bank, including the oversight of operational controls in the banking center, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and timely communication of operational changes to all banking center team members. The Assistant Manager is responsible for motivating Client Service Representatives to perform their best through activity-based coaching and capability development; identifying and hiring top talent; and providing candid, actionable performance feedback. The Assistant Manager delivers sales and service results that meet defined performance targets by providing personalized financial advice to fulfil each client's sales and service needs, implementing strategies to retain and deepen existing client relationships, establishing new banking relationships through the execution of Old National's sales process, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and effectively resolving customer concerns.

Salary Range

The salary range for this position is $21.50 / Hr. - $37.50 / Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Banking Center Profitability and Oversight

Assist the Banking Center Manager in monitoring and evaluating individual sales and service goals.

• Conduct regular meetings with banking center team to build product knowledge, review goals and expectations, recognize areas of success and opportunities for development; share corporate marketing campaign and supporting materials, and proactively introduce all servicing channels to consumer and business clients.
• Partners with the Banking Center Manager and Market Service Leader to ensure appropriate oversight of banking center operations, including compliance with bank policies, procedures and audit standards, compliance with legal and regulatory requirements, compliance with security policies / practices, and oversight of security equipment.
• Oversees the daily banking center operations including scheduling, customer service workflows, training and compliance, and resolving client issues.

Client Centric Sales Approach

Key Competencies for Position

Execution Leadership :

Communicates goals, tracks progress against key goals / metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues. Seeks to identify what caused the issue, consults with lines of business and subject matter experts, as appropriate, to determine the best solution and acts within approved policies, procedures, and established guidelines.

Client Leadership :

Culture Leadership :

People Leadership :

Qualifications and Education Requirements

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.

If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)