Talent.com
Help Desk Support Specialist (Senior)

Help Desk Support Specialist (Senior)

CSV-TaureanWashington, DC, United States
10 hours ago
Job type
  • Full-time
Job description

Clearance :  T5 / 6C High Risk Public Trust

Location :  Onsite – Washington, D.C.

Summary : Provide senior-level Tier 1 / 2 support for OIG HQ and field offices. Lead help desk operations and ensure VIP / SLA responsiveness.

Key Duties :

  • Troubleshoot desktop, laptop, mobile, and telephony issues.
  • Manage service tickets; enforce VIP SLA (30-min response, 48-hr resolution).
  • Support Active Directory, O365, and LAN troubleshooting.
  • Provide end-user training and guides.

Qualifications :

  • Bachelor’s degree in IT or related.
  • 5+ years of enterprise help desk / desktop support.
  • Strong knowledge of Microsoft 365, AD, and network troubleshooting.
    • Create a job alert for this search

    Help Desk Support Specialist • Washington, DC, United States

    Related jobs
    • Promoted
    Help Desk Associate

    Help Desk Associate

    Spectraforce TechnologiesReston, VA, United States
    Full-time
    Job Title : Help Desk Associate.Work Location : Reston, VA - fully onsite.Duration : 12 months, likely extensions.Must be a US citizen due to access requirement to the facility.Infrastructure; Nuclear...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Help Desk Support Analyst

    Help Desk Support Analyst

    BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTDArlington, VA, United States
    Full-time +1
    BOOZ ALLEN HAMILTON INTERNATIONAL (U.Everyone is trying to harness the cloud, but not everyone knows how.As a cloud computing infrastructure architect on our team, youll use cutting-edge enterprise...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Desktop Support Services Help Desk Lead

    Desktop Support Services Help Desk Lead

    ManTechHerndon, VA, United States
    Full-time
    ManTech seeks a motivated, career and customer-oriented.Desktop Support Services Help Desk Lead.This is a hybrid position with 4 days onsite and 1 day remote. Desktop Support Services Help Desk Lead...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk System Support Analyst

    Help Desk System Support Analyst

    The ACI GroupLanham, MD, United States
    Permanent +1
    About the job Help Desk System Support Analyst.Help Desk System Support Analyst.Contract (with likelihood of extension).Due to our government client requirements, we can only consider US Citizens o...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk Support Specialist I

    Help Desk Support Specialist I

    The MIL CorporationWashington, DC, United States
    Full-time +1
    See Required Qualifications Below.Tier I Service Desk Analyst (Help Desk Support Specialist I).Federal government client at one of our Washington, DC Metropolitan area locations.This position curre...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk Support Specialist

    Help Desk Support Specialist

    Vellum MortgageFairfax, VA, United States
    Full-time
    Job Description - Help Desk Support Specialist.The Help Desk Support Specialist plays a key role in ensuring a seamless and efficient experience for our team by providing expert support, troublesho...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Helpdesk Support Services Specialist - Senior

    Helpdesk Support Services Specialist - Senior

    Chenega CorporationFort Belvoir, VA, United States
    Full-time
    Helpdesk Support Services Specialist - Senior.Belvoir, VA Join our Talent Network.Helpdesk Support Services Specialist - Senior. TheHelp Desk Support Services Specialist - Seniorwill provide end-use...Show moreLast updated: 10 hours ago
    • Promoted
    Tier 1 Service Desk Technician (Help Desk Support Specialist II)

    Tier 1 Service Desk Technician (Help Desk Support Specialist II)

    The MIL CorporationWashington, DC, United States
    Full-time
    Tier 1 Service Desk Technician (Help Desk Support Specialist II).This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM).Candidates will provide te...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tier 3 Help Desk Support Engineer

    Tier 3 Help Desk Support Engineer

    Koniag Government ServicesWashington, DC, United States
    Full-time
    Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunit...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Tier 1 Help Desk Analyst

    Tier 1 Help Desk Analyst

    Apavo CorporationArlington, VA, United States
    Full-time +1
    Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the pri...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    IT Help Desk

    IT Help Desk

    BC Tech ProSykesville, MD, United States
    Full-time
    This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.This is a full-time,...Show moreLast updated: 10 hours ago
    • Promoted
    Help Desk (Senior) - Arlington, VA

    Help Desk (Senior) - Arlington, VA

    Agil3 Technology Solutions LLCArlington, VA, United States
    Full-time
    Helpdesk Support (Senior) (NCR).You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Help Desk Support

    Help Desk Support

    Converge NetworksBethesda, MD, United States
    Full-time
    Get AI-powered advice on this job and more exclusive features.Provide end-user technical support for applications, desktops, and systems. Troubleshoot, document, and resolve incidents.Maintain recor...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Desktop Support Services Help Desk Lead

    Desktop Support Services Help Desk Lead

    ClearanceJobsHerndon, VA, United States
    Full-time
    Desktop Support Services Help Desk Lead.ManTech seeks a motivated, career and customer-oriented Desktop Support Services Help Desk Lead to join our team in Washington, DC.This is a hybrid position ...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Tier 2 Help Desk Support Engineer

    Tier 2 Help Desk Support Engineer

    KoniagWashington, DC, United States
    Full-time
    Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt s...Show moreLast updated: 10 hours ago
    • Promoted
    Help Desk Technician

    Help Desk Technician

    TEKsystemsWashington, DC, United States
    Full-time
    Help Desk Technicians serve as the first point of contact for users, providing timely and effective support to ensure smooth operations. They are passionate about user enablement and act as advocate...Show moreLast updated: 16 days ago
    • Promoted
    • New!
    Tier 2 Help Desk Support Engineer

    Tier 2 Help Desk Support Engineer

    Koniag Government ServicesWashington, DC, United States
    Full-time
    Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt s...Show moreLast updated: 10 hours ago
    • Promoted
    • New!
    Help Desk Support Specialist

    Help Desk Support Specialist

    Merit 321Silver Spring, MD, United States
    Full-time
    Our client, based in Silver Spring, MD is looking for a reliable and customer-oriented.As a Help Desk Specialist, you will be the initial point of contact for employees or customers seeking technic...Show moreLast updated: 10 hours ago