Transportation Claims Specialist

Transportation Claims Specialist

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Transportation Claims Specialist, reporting to the Transportation Manager - Americas, you will manage freight claims across complex international and domestic transportation flows spanning plants, distribution centers, vendors, and customers. Your expertise will drive resolution of damages, shortages, and delivery errors, ensuring optimized recovery outcomes, process compliance, and cross-functional collaboration.

You'll be the subject-matter expert for all claim types leveraging MyEZClaim software, SAP Quality Notes, and deep knowledge of legal frameworks. This is more than operations : it's influencing change, leading process design, and supporting the rollout of a global claims strategy.

This is a hybrid role that can be based out of our Whitestown, IN, Mayfield Heights, OH, or Milwaukee, WI locations.

Your Responsibilities :

• Investigate, process, and resolve freight claims related to damage, shortage, loss, or delayed delivery across multiple transport lanes.
• Analyze contracts (e.g., Incoterms, vendor agreements) to assess liability and ensure accurate settlement.
• Negotiate claim values and lead collection efforts within authorized limits; escalate high-impact cases as needed.
• Collaborate with carriers, freight forwarders, insurance providers, engineers, and legal teams for swift and compliant resolutions.
• Maintain detailed documentation using MyEZClaim, SAP Quality Notes transactions, and internal claims management tools.
• Develop and implement a global freight claims process, including project planning, change management, and stakeholder alignment.
• Drive continuous improvement with fulfillment sites and transportation partners to reduce future claims.
• Monitor claim trends, recovery rates, and financial impact through reporting and analysis.
• Ensure compliance with global regulations such as the Carmack Amendment, Montreal Convention, and FMCSA guidelines.

The Essentials - You Will Have :

The Preferred - You Might Also Have :

What We Offer :

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.