Service Drive Lane Manager (Toyota Experience Preferred But Not Required)

Service Drive Lane Manager

We are seeking a motivated and customer-focused Service Drive Lane Manager to join our dealership team. This individual will be responsible for overseeing the daily operations of the service drive, ensuring a smooth, efficient, and customer-friendly experience.

Location : Dallas, TX (Onsite) | Type : Full Time | Salary Range : $12,000 - 15,000

Key Responsibilities :

• Oversee the service drive operations, ensuring efficiency and a professional customer experience.
• Greet customers promptly and ensure they are connected with the right advisor or service personnel.
• Monitor appointment scheduling, walk-ins, and vehicle check-in processes.
• Maintain high levels of CSI (Customer Satisfaction Index) scores.
• Work closely with the Service Manager to implement best practices and meet departmental goals.
• Assist in resolving customer concerns in a timely and professional manner.
• Train, coach, and develop service drive staff to ensure continuous improvement.
• Maintain a clean, organized, and welcoming service drive environment.

Qualifications :