INTL - IT Operations Lead

Job Description

Support Ticket Management

• Manage the day-to-day IT support queue to ensure prompt and effective resolution of employee issues, routing, and escalation paths
• Continuously improve the ticketing process to reduce resolution times and improve service quality.
• Track, analyze, and report on ticket trends to identify recurring problems and develop preventive solutions.

Employee Onboarding and Offboarding

Hardware Procurement and Asset Management

Vendor Management

Technical Expertise & Support

IT Operations, Process Optimization & AI Innovation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Skills and Requirements

Google Workspace

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