Team Leader

A company is looking for an ERT Team Leader-3.

Key Responsibilities

Manage daily operations and problem-solving of a team to meet service level standards and sales targets

Coach, motivate, and develop team members to ensure a superior customer experience

Compile performance reports and act as a communication conduit between team members and management

Required Qualifications

At least 2 years of relevant people management experience

Experience in providing constructive criticism and implementing corrective action plans

High-level understanding of customer confidentiality standards

Proven ability to manage HR-related issues and conduct performance appraisals

Experience in training and developing staff