Curacao - DC Service Center Team Leader FT

Job Description

Job Description

POSITION SUMMARY

The Service Center Team Leader is responsible for guiding and supporting employees in daily operations while directly managing RTV processing and shipping activities. This role combines hands-on operational responsibilities with leadership, ensuring accurate inventory handling, timely RTV turnaround, and strong collaboration with vendors, carriers, and internal departments. The Team Leader promotes a safe, organized, and efficient work environment while helping the team achieve department goals.

ESSENTIAL FUNCTIONS

• Lead and support employees in daily Service Center operations.
• Assist team members in resolving conflicts constructively.
• Communicate effectively with Service Center management regarding RTV escalations.
• Build and maintain strong relationships with vendors, carriers, and internal departments through professional written and verbal communication
• Maintain detailed and accurate records of inventory arriving at and leaving the Service Center.
• Conduct inventory counts in the Service Center.
• Ensure proper packaging, adherence to security procedures, and accuracy in inventory handling.
• Ensure quick turnaround times for RTV processing and shipping.
• Follow up with vendors on submitted RTVs.
• Systematically create RTV invoices.
• Quote freight shipments and schedule pickups.
• Promote teamwork, safety, and compliance with company policies.
• Maintain a clean and organized work environment.
• Ensure punctual attendance and flexibility in shift assignments.
• Assist with other tasks assigned by management in the DC

POSITION QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SKILLS & ABILITIES

Education

Experience

Language Skills

Computer Skills

Certificates and Licenses

Other Requirements

WORK ENVIRONMENT