TAA System Analyst (Business Analyst - Journey)

Salary : $6,806.00 - $9,154.00 Monthly

Location : Thurston County - Tumwater, WA

Job Type : Agency Internal - Permanent

Remote Employment : Flexible / Hybrid

Job Number : 2025-143

Department : Dept. of Revenue

Division : Taxpayer Account Administration

Opening Date : 11 / 24 / 2025

Closing Date : 12 / 2 / 2025 11 : 59 PM Pacific

Description

This recruitment is only open to Department of Revenue employees.

The Department of Revenue's Taxpayer Account Administration (TAA) division has announced an exciting position as a TAA Systems Analyst (Business Analyst - Journey) that supports system functions for excise tax support. This is NOT an end user of the Automated Tax and Licensing Administration System (ATLAS) and does not perform the core work of TAA business teams. This position reports to one of four Program Coordinators in the TAA division. You must be a self-starter, an effective communicator, and have exceptional attention to detail.

Taxpayer Account Administration (TAA) is a division within Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams : we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect :

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect :

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

In support of ATLAS, the journey-level System Specialist / Business Analyst is directly involved in developing, implementing, and maintaining ATLAS and My DOR online services. Serving as the interpreter and communication bridge between technology and business users in the agency. Duties include analyzing the business needs, the impact of proposed changes, and documenting requirements, as well as facilitating the communication and delivery of the requirements with relevant stakeholders. You can also expect to manage ATLAS system changes from the initial request to the final implementation. This position is also responsible for :

Add-on Local Tax Components.

Qualifications

We are seeking a motivated professional with progressive experience in software testing, particularly ATLAS testing, who demonstrates an in-depth knowledge of business processes within Taxpayer Account Administration. Additionally, this position requires a high level of expertise in the following :

Software Testing Expertise Demonstrates deep understanding of software testing methodologies and quality assurance practices, particularly in enterprise systems like ATLAS. Applies this knowledge to ensure accurate and effective validation of system changes.

Business Process Acumen in Taxpayer Account Administration Possesses in-depth knowledge of TAA business operations, including external dependencies and legislative impacts. Uses this understanding to evaluate system functionality and ensure accurate testing and implementation.

Advanced Facilitation and Requirements Elicitation Skilled in leading discussions to gather business needs and requirements. Applies conflict resolution techniques to align diverse stakeholder perspectives.

Effective Communication Communicates clearly and effectively in both verbal and written formats. Uses questioning techniques to gather reliable information and ensure mutual understanding across technical and business audiences.

ATLAS System Proficiency Demonstrates daily proficiency in using ATLAS tools such as FCR and Delivery Workbench to manage work assignments and collaborate with technical and business teams.

In addition to the requirements above, the following qualifications are desired :

IT Solution Delivery and Testing Leadership Applies advanced knowledge of IT solution development, testing, and implementation. Demonstrates ability to lead cross-functional teams and manage testing strategies for integrated enterprise systems.

OR

Three (3) or more years of proven working knowledge and experience developing, testing, analyzing, and implementing Information Technology solutions or services

IT System Analysis and Lifecycle Management Experienced in analyzing business processes and designing software solutions. Understands the full system development lifecycle and applies this knowledge to maintain and enhance IT systems.

Educational Foundation in Business or IT Holds a bachelor's degree or equivalent experience in a field related to business analysis or quality control. Applies academic principles to support structured and effective system development.

OR

Bachelor's Degree from an accredited institution whose accreditation is recognized by the U.S. Department of Education or equivalent combination of education / experience.

Business Analysis Certification (CCBA)

Applies industry-standard business analysis practices to improve requirement gathering, stakeholder engagement, and solution delivery.

BABOK Methodology Knowledge

Uses the Business Analysis Body of Knowledge (BABOK) framework to streamline and mature business analysis services, ensuring alignment with best practices.

Customer Relationship Management

Builds and maintains positive, productive relationships with internal and external stakeholders. Demonstrates a service-oriented mindset and fosters trust across teams.

Throughout our selection processes, we will evaluate candidates for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of DOR.

How do I apply?

Complete the online application in detail and submit the following :

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at or give me a call (360) 704-5725.

Supplemental Information

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits :

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note : If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note : Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and / or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note : Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025

01

What is your knowledge level of Taxpayer Account Administration (TAA) business processes and tax programs?

02

What is your level of testing experience in the Automated Tax & Licensing Administration System (ATLAS)?

03

Select areas that you have experience in : (Select all that apply)

04

Rate your ability to work independently and confidently with minimal supervision, focusing on self-discipline, self-awareness, and strong time management skills. (Rate on a scale of 1-5 with 5 as the highest)

05

Rate your ability to proactively seek solutions to problems, communicate effectively with your team or manager and consistently strive to improve your skills and knowledge. (Rate on a scale of 1-5 with 5 as the highest)

06

THIS IS OPEN TO DEPARTMENT OF REVENUE EMPLOYEES ONLY. Are you currently a Washington State Department of Revenue employee?

Required Question