Patient Experience ManagerMansfield, TX

Manager - Patient Experience

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family :

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Debt-free Education
• (Certifications and Degrees without out-of-pocket tuition expense)
• Nursing Clinical Ladder Program

Texas Health Huguley operates as a joint venture between Texas Health Resources and AdventHealth. Schedule : Full-Time

Shift : Monday Friday (8 : 00am 5 : 00pm)

Location : 2300 Lone Star Road, Mansfield, TX 76063

The community you'll be caring for :

The role you'll contribute :

The Manager - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient-centered programs and initiatives that promote an exceptional patient experience for AdventHealth Central Texas. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Manager works closely with the Chief Nursing Officer and the entire executive team in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth Central Texas culture. The Manager is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Manager also identifies insights and actions to continually lead AdventHealth Central Texas toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team :

Principal Duties and Job Responsibilities :

Qualifications :

The expertise and experiences you'll need to succeed :

Education and Experience Required :

Associate's of Nursing with enrollment in Bachelor of Nursing Required

Registered Nurse (RN) Required

Education and Experience Preferred :

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Nursing

Organization : Texas Health Mansfield

Schedule : Full-time

Shift : 1 - Day

Req ID : 25034457

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.