Claims Supervisor - Mechanical Claims - Automotive

Job Description

Job Description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.

Job Title : Claims Supervisor, VSC

Location : US-GA-Atlanta (Sandy Springs Hybrid)

FLSA : Exempt

Company Overview :

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing : 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Job Summary

To perform the job successfully, an individual must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing day-to-day technical support to Claims Adjudicators. Additionally, the Supervisor is responsible for assisting the Manager with customer escalation related to the customer experience.

• Leadership : act as role mole for company values, providing timely feedback to help others
• Collaboration : develops a clear mission for the team aligned with business strategy, coaches team to maintain or improve team unity.
• Customer experience : communicate effectively with customers, independently develops and / or introduces process change to improve the customer experience advocate customer needs and initiate resolution

Essential Functions :

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Qualifications :

Company Benefits :