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Customer Experience Representative Springfield Airport
Customer Experience Representative Springfield AirportEnterprise • Springfield, Vermont, USA
Customer Experience Representative Springfield Airport

Customer Experience Representative Springfield Airport

Enterprise • Springfield, Vermont, USA
17 days ago
Job type
  • Part-time
Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Part Time Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The pay for this position starts at $17 / hr

This position is located at Springfield Airport-1115 Capital Airport Drive Springfield IL 62707

We offer :

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Training and development

Schedule :

  • Monday 4 : 00pm-12 : 00am
  • Tuesday 4 : 00pm-12 : 00am
  • Wednesday OFF
  • Thursday 6 : 00pm-12 : 00am
  • Friday 8 : 00pm-12 : 00am
  • Responsibilities

    We are hiring now for immediate openings. Responsibilities include :

  • Meet and greet customers in a professional friendly and timely manner
  • Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
  • Offer additional customer assistance by offering directions maps local area information and appropriate service information
  • Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment skill development training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications

    High School Diploma or G.E.D. required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must have a minimum of 2 years of customer service or sales experience in retail guest services or administrative support

    Must possess a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years

    No drug or alcohol related conviction on driving record in the past 5 years

    Must be at least 18 years old

    Required Experience :

    Unclear Seniority

    Key Skills

    Time Management,Guest Relations,Hospitality Management,Front office Managements,Accomodation,Telephone handling,Communication,Guest Services,Relationship Management,Reservation,Airport,Administrative Services,Client Services,Airlines,Safety and Security

    Employment Type : Part-Time

    Experience : years

    Vacancy : 1

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    Customer Experience Representative • Springfield, Vermont, USA

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